Sales Business Development Center Associate (BDC)

North County Ford

is seeking an Automotive Business Development Associate to join our team. The BDC Associate is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales department.

You will find that you are given the knowledge and tools necessary to succeed. We offer you a challenging career where you will have the opportunity to grow professionally.

What are the day-to-day responsibilities?

Receiving inbound sales phone calls and Internet leads

Identifying the client's needs and scheduling appointments

Placing outbound phone calls to potential leads

Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration.

Contacting clients prior to appointment date to confirm appointment

Following up post visit to ensure customer satisfaction

Maintaining current knowledge of all promotions and inventory

Attending Sales meetings

Consistently meeting/exceeding goals which correspond to the objectives of the dealership

What are the requirements for this job?

Must have an active Vehicle Salesperson License with the DMV.

Previoussales experience or passion for cars preferred

Bi-lingual/multi-lingual preferred

High level of professionalism

Excellent oral, written and positive interpersonal communication skills

Previous experience in customer service, sales, or phone-based work

Computer literacy – developing proficiency with all features of the BDC CRM software

Strong organizational and follow-up skills

Ability to read and comprehend instructions and information

Excellent problem-solving skills

Call center experience is a plus, but not necessary.

Valid Driver's License and ability to maintain insurability

High school diploma or equivalent

Compensation
$22.00 per hour plus commission. Average regular rate of pay after base and bonus ranges from $22 to $35 per hour.

North County Ford offers a full comprehensive benefit package including Medical and Dental Insurance, Life Insurance, a 401K plan, Flexible Spending Accounts, advancement opportunities and much more!

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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