Technical Writer

The Technical Writer position reports to the Customer Care Manager and is responsible for leading the production and maintenance of technical publications to communicate complex and technical information more easily.

Key Roles

Service Bulletins
Operation Manuals
Diamond Mounting Instructions
Factory Work Instructions
Parts Book
Tech Tips
Decals and Product Markings
Other technical publications and duties as required.
Key Responsibilities

Design, Implementation and Maintenance of Technical Publications

Research available technology to improve the overall technical publications output.
Collaborate with outside firms to outsource any Tech. Pubs. work that is beyond the internal capacity.
Communicates clearly with end users.
Determines the technical documentation needs of end users.
Increases familiarity with Adobe Creative Suite, Photoshop, InDesign, Illustrator, Autodesk Inventor, Autodesk Vault, CSI, and Acrobat Professional.
Stays informed of engineering project changes/development.
Maintains manuals, parts books and instructions as changes occur to existing products.
Selects appropriate medium for message or audience, such as manuals, mounting instructions, or service bulletins.
Applies engineering principles to solve complicated problems.

Manual Availability and Accuracy

Ensures manuals for every non-restricted product is available and up-to-date.
Possesses and increases familiarity with CAD software to produce the parts book pages.
Owns process to ensure applicable hard copies of Tech. Pubs. are provided with units
Establishes an internal review process to ensure accuracy of documentation

Production & Field Support

Answers technical product-related questions accurately and efficiently.
Assists coworkers, dealers, and end-users to address technical challenges.
Learns all aspects of our industry and the breadth of our products continuously.

Qualifications

Bachelor's degree in journalism, English, Communications or equivalent experience preferred.
Must be proficient in: MS Office, Adobe Creative Suite, Photoshop, InDesign, Illustrator, and Acrobat Professional.
3-5 years of technical writing knowledge in engineering in a manufacturing environment preferred.
Location and Hours:

Location: 350 E 60th St N, Sioux Falls, SD 57104
Hours: 8:00 am to 5:00 pm
Days of Shift: Monday-Friday
A full benefits package is available for all full-time employees.

Exhibit Diamond Company Values:

CUSTOMER FOCUSED

Meeting and exceeding internal and external customer expectations is the responsibility of everyone.
We are committed to being a World Class organization and the greatest partner to our customers.
We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.
ACCOUNTABILITY

We will be responsible for the commitments we make, and the expectations placed on us.
When we fail, we will own it, learn from it and make the appropriate changes.
We will act with exceptional integrity in everything we do.
We will be open to receiving and giving feedback.
TEAM PLAYER

Teamwork and clear communication are paramount to our success.
We will seek and provide constructive feedback to one another, work as a collaborator, treating peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.
SAFETY

We believe safety must be at the forefront of all our decision-making.
We will proactively invest in safe solutions and act consciously everyday to keep ourselves, team members and customers safe.
GRIT

We have the passion, determination and work ethic that gives us the ability to push through, to get to the end goal and recognize the obstacles we have overcome along the way.
When we tackle a difficult situation, we are determined to never give up and be the best in the industry.