Customer Service Representative - FM/IM - Bass Rd

Location:

LPG Bass - 16271 Bass Road, Fort Myers, FL 33908

Department:

LPG Family - Internal Medicine - Bass Road

Work Type:

Full Time

Shift:

Shift 1 / 6:30:00 AM to 6:00:00 AM

Minimum to Midpoint Pay Rate:

$20.00 - $23.50 / hour

Summary
The Customer Service Representative position is responsible for providing excellent customer service in a team‑based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check‑in, insurance verification, authorization, pre‑certifications, referrals, posting charges, initial collections, preparing well‑coded and accurate billing, and maintaining medical records. Depending on the specific Practice/Department needs, this position may manage business services for workers compensation, commercial carriers, employee health, and corporate accounts. Late hours, holidays, and weekends may be required. Other duties are assigned by the Manager/Supervisor of the department.

Responsibilities

Handle telephones, patient appointment scheduling, patient check‑in, insurance verification, authorization, pre‑certifications, and referrals.

Post charges, initial collections, prepare well‑coded and accurate billing, and maintain medical records.

Manage business services for workers compensation, commercial carriers, employee health, and corporate accounts as needed.

Perform late hours, holiday, and weekend work as required and other duties as assigned by Manager/Supervisor.

Qualifications

Education:

High School Diploma or GED (required).

Experience:

Less than 1 year clerical/administrative (required). Insurance/Customer Service preferred.

Certification:

BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License:

N/A.

Other:

Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.

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