UX Designer MN Hybrid

UX Designer (Fare Collection System Upgrade Project)

Location:

Minneapolis, MN (Hybrid - Onsite 2+ days/week)

Project Duration:

6-months assignment with a possibility for extension

Interview Format:

In-person Minneapolis, MN

Project Overview

Our client is seeking one experienced

UX Designer

to support the

Fare Collection System Upgrade , a large-scale, high-visibility initiative critical to client's operational systems. This role will be deeply involved in designing

public-facing digital experiences

as well as

complex back-office applications , working collaboratively within an Agile product engineering team.

The designer must be able to work under tight timelines and deliver high-quality research, design solutions, documentation, and prototypes.

This is a

hybrid role , requiring onsite presence at least

two days per week , with the possibility of additional onsite days based on business needs.

Key Responsibilities

User Research & Testing
Lead qualitative and quantitative user research activities including

user interviews, usability testing, surveys, and field studies .
Conduct

8-10 user interviews

and

2-3 usability tests per 2-week sprint

to uncover user needs, pain points, and workflow issues.
Develop

user personas, journey maps, research reports , and actionable insights for product teams.
UX & UI Design

Design intuitive, accessible, and scalable

interfaces and workflows

supporting both customer-facing and internal systems.
Create

low-fidelity wireframes, high-fidelity mockups, and interactive prototypes

using industry-standard tools (Mac environment familiarity required).
Produce at least

20+ key screens or workflows

per sprint cycle.
Ensure all designs meet

WCAG 2.1 AA accessibility standards

and align with client's brand guidelines.
Collaboration & Agile Participation

Work daily with

product owners, developers, QA, and stakeholders

in an Agile environment.
Participate in

daily stand-ups, sprint reviews, backlog refinement, and planning sessions .
Collaboratively iterate design solutions based on feedback from cross-functional teams and end users.
Documentation & Handoff

Produce complete design artifacts including:

Style guides, design systems, component libraries
Interaction specifications, annotated mockups
Redlines and handoff packages for development teams

Present bi-weekly design reviews to

10+ stakeholders , articulating design rationale clearly.
Quality, Accessibility & Compliance

Audit existing screens for

brand compliance, accessibility, universal design , and consistency.
Advocate for inclusive design principles and support development teams in achieving accessibility compliance.
Knowledge Transfer

Ensure smooth transition to ongoing development teams through:

Training artifacts
Documentation packages
Recorded walkthroughs and design rationale summaries

Expected Deliverables

User Research Reports:

Findings from interviews, testing, and surveys (every 2 weeks).
Wireframes & Mockups:

Iterative low/high-fidelity designs per sprint.
Interactive Prototypes:

Clickable prototypes with interaction flows delivered at sprint end.
Design Documentation:

Style guides, component libraries, accessibility compliance specs.
Stakeholder Presentation Materials:

Bi-weekly design review slide decks.
Status Reports:

Task progress, risks, and next steps (every 2 weeks).
Minimum Qualifications (Required)

5+ years

of UX design experience for

web-based applications .
4+ years

designing to

WCAG 2.1 AA accessibility standards or higher .
5+ years

creating wireframes, prototypes, and mockups.
3+ years

in information architecture and interaction design.
2+ years

working in

Agile development environments .
Desired Skills & Experience

Bachelor's degree in

UX Design, HCI, Graphic Design , or related field.
Hands-on experience with

accessibility, inclusive design, and universal design principles .
Strong background in:

UX research and persona development
Usability testing & data analysis
Responsive & adaptive design
UI/visual design and design systems

Experience with:

Mobile UX for

payment/ticketing

systems
Transit industry tools (fare structures, vending machines, validators)
Basic front-end technologies ( HTML, CSS, JavaScript, Blazor )
Analytics for data-driven design

Strong time-management, project organization, communication, and stakeholder presentation abilities.
Figma

expertise strongly preferred.
UX certifications or Agile training a plus.