Client Services Manager

We are a global technology company with software and services that help top digital marketplaces effectively monetize their first-party audiences through industry-leading commerce media technology and strategy. Our enterprise platforms leverage first-party data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddi’s platforms enable any advertiser, any marketplace, in any industry to increase awareness, generate demand, and drive revenue. We are committed to driving innovation and growth in the commerce media space.

As part of that commitment, we’ve launched Koddi Academy, a learning platform designed to provide expert knowledge, competitive insights, and practical strategies for thriving in this fast-growing industry. Explore our latest certification course, to deepen your expertise and stay ahead in the evolving world of commerce media.

You can also sign up for our waiting list to be notified when new courses are released. Get started today at Koddi Academy.

Job Summary

Koddi is a fast-growing technology company looking for people who are passionate self-starters. We are searching for a Client Services Manager to own and support a complex enterprise client within our metasearch Client Services team.

As a Client Services Manager, you will manage the day-to-day execution, performance, and client relationship for a large travel brand while continuing to develop enterprise-level strategic and leadership skills. This role requires strong analytical thinking, clear client communication, and the ability to translate data into actionable recommendations. While this role owns client delivery and execution, it operates within a more defined scope and complexity than an Account Director role and is designed for someone ready to grow into broader ownership.

The Client Services Manager leads Account Leads and Digital Marketing Analysts, ensuring prioritization, quality execution, and consistent progress against client goals. This role partners closely with senior internal stakeholders and publishing partners and contributes to client growth, automation initiatives, and team culture.

What You'll Do

Own the day-to-day client relationship and be accountable for execution, performance, and delivery

Manage a complex enterprise account with defined scope and support, building toward broader strategic ownership

Define and communicate client strategy in partnership with internal leadership, translating goals into execution plans

Drive performance and incremental growth through testing, optimization, and use of automation

Lead client calls and written communication, providing clear insights and recommendations grounded in data

Oversee the development and delivery of quarterly business reviews, including storytelling with performance data

Review client performance to identify trends, risks, and opportunities

Lead and manage Account Leads and Digital Marketing Analysts, providing coaching, feedback, and prioritization support

Ensure timely delivery of projects, initiatives, and ongoing workstreams

Develop and execute testing initiatives and evaluate results

Maintain strong relationships with publishing partners, including regular touchpoints and product feedback

Lead initiatives focused on automation, operational efficiency, and scalability

Collaborate with cross-functional teams including product, technology, and analytics

Contribute to team knowledge through research on industry trends, competitors, and solutions

Assist with new client onboardings and sales pitches as needed

Represent Koddi in client meetings and industry forums as appropriate

What You'll Bring

4+ years of relevant professional experience

Experience leading accounts or major workstreams with increasing ownership and complexity

Prior experience managing or mentoring team members, either formally or informally

Working knowledge of enterprise digital marketing programs, including metasearch, paid search, and display

Strong understanding of the travel industry, including online travel agencies and hotel brands

Strong analytical skills with the ability to synthesize data into insights and recommendations

Clear and confident written and verbal communication skills with clients and internal stakeholders

Comfort operating with accountability while continuing to develop strategic and leadership depth

Ability to manage multiple priorities and operate effectively in both independent and team environments

As set forth in Koddi’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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