Account Manager

Account Manager

We are looking for a high-energy, client-focused account manager to serve as the primary point of contact for our valued customers. Your goal will be to build long-term relationships, ensure client satisfaction, and identify opportunities for account growth. You will act as a strategic advisor, bridging the gap between our clients' business challenges and our company's solutions.
Key Responsibilities

Relationship Management:

Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors.
Account Retention:

Monitor client health and engagement to ensure high retention rates and prevent churn.
Strategic Growth:

Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue.
Onboarding & Support:

Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams.
Performance Tracking:

Prepare and present regular reports on account status, milestones, and ROI to both clients and internal leadership.
Contract Negotiation:

Manage contract renewals and lead negotiations to ensure mutually beneficial terms.
Requirements & Qualifications

Experience:

3+ years of experience in account management, customer success, or sales (B2B experience preferred).
Communication:

Exceptional verbal and written communication skills in English; ability to present complex ideas clearly to C-level executives.
Problem-Solving:

Proactive mindset with the ability to anticipate client needs and provide creative solutions.
Tools:

Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools.
Education:

Bachelor's degree in business administration, marketing, communications, or a related field.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core values we expect team members to remember:
Trust.
Go getter.
Transparency.