Customer Specialist - Full Time

Customer Specialist - Full Time

CarMax is seeking a Customer Specialist in Charlottesville, Virginia, to provide exceptional customer service throughout the car buying and selling process.
The role requires strong communication skills and the ability to build relationships, with responsibilities including vehicle assessments, managing paperwork, and creating service appointments.
Candidates should have a high school diploma and preferably some sales and customer service experience, along with basic skills in Microsoft Office.
This position requires the ability to perform multiple tasks in a fast-paced environment and the capability to lift objects weighing up to 25 lbs.
The salary for this position is competitive, although specific figures are not mentioned, and prior experience in sales or customer service is preferred.
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process.
While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars.
Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications.
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals.
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory.
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards.
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management.
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing.
Demonstrate exceptional communication skills.
Display confidence in self, the product and CarMax.
Ability to build and maintain strong relationships.
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun.
Balance the needs of the Customer and the business when making decisions.
Seek to fully understand and meet Customer needs.
Create win-win solutions to Customer issues.
Get work done well, on time and follow the right process.
Drive work processes and pay close attention to detail.
Perform multiple duties in a high energy, fast-paced working environment.
Read, interpret and transcribe data in order to maintain accurate records.
Lift objects that weigh as much as 25 lbs.
High School Diploma, or equivalent.
Sales and customer service experience, in an area such as retail, preferred.
Valid Driver's License.
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.