Job Summary
The Sr. Director of Experience Design, Identity & Trust will lead the design strategy and execution for PayPal’s authentication, account security, and privacy experiences. The role oversees a global team focused on building seamless, secure, and trustworthy interactions—from login and passwordless authentication, to protecting accounts from fraud, to providing intuitive privacy controls. The position partners with product, engineering, and risk leaders to define how millions of people securely access, protect, and manage their PayPal accounts with confidence.
Responsibilities
- Develop and articulate a clear, compelling vision and strategy in alignment with Experience Design strategy and operations.
- Oversee and direct the development of user interface plans with direct impact on PayPal revenue, expense, budget, and growth.
- Negotiate with and influence the decision‑making of senior internal and external executives and decision‑makers.
- Create operational and strategic objectives that enhance user and customer experiences using domain knowledge and extensive expertise.
- Provide guidance to critical cross‑functional and cross‑organizational teams focused on experience design across PayPal.
- Identify and resolve strategic user interface and interaction design challenges with innovative solutions.
- Establish overall business or technical strategy for user experience initiatives.
- Allocate resources responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services.
- Lead the development of user experience strategies that resonate with target audiences.
- Support and mentor less‑experienced roles to provide an example of innovation, excellence, and day‑to‑day learning.
- Set the vision and design direction for identity, risk, and trust experiences.
- Define and drive experience strategy that balances security, privacy, and usability.
- Build, staff, and mentor a high‑performing design team.
- Lead design planning, prioritization, and execution in alignment with product objectives.
- Partner with product, engineering, and risk leadership to shape roadmaps and outcomes.
- Facilitate workshops and cross‑functional alignment to drive strategy and execution.
- Collaborate with other design leaders to ensure consistency across the PayPal ecosystem.
- Advance scalable design systems, processes, and standards that raise craft and quality.
- Represent design at the executive level, influencing decisions and company direction.
Minimum Qualifications
- 12+ years of relevant experience and a Bachelor’s degree or equivalent combination of education and experience.
- 5 years of experience leading others.
Preferred Qualifications
- Minimum of 15 years of relevant work experience and a bachelor’s degree or equivalent experience.
- 15+ years of product design experience, including 8+ years leading teams and managers.
- Proven ability to set vision, strategy, and direction for complex, global design portfolios.
- Experience building and scaling high‑performing, distributed design teams.
- Strong track record of aligning design with product objectives and business outcomes.
- Skilled in leading experience strategy, workshops, and cross‑functional facilitation.
- Demonstrated ability to balance trust, security, and usability in customer experiences.
- Expertise in design systems and scalable frameworks that raise quality across teams.
- Exceptional storytelling, communication, and influence skills with executives and stakeholders.
- Global perspective with awareness of regulatory, accessibility, and localization needs.
Compensation
Base pay varies by location. For the primary location (San Jose, California) the range is $242,000–$359,150 annually; for Austin, Texas the range is $220,000–$326,700 annually. Additional compensation may include an annual performance bonus, equity, or other incentive compensation, as applicable.
Benefits
PayPal offers comprehensive, choice‑based programs to support personal well‑being, including paid time off, healthcare coverage for employees and their families, and resources for financial and mental health security. The company promotes a balanced hybrid work model with 3 days in office and 2 days remote or at a chosen PayPal office.
EEO Statement
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will also provide reasonable accommodations for qualified individuals with disabilities.
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