ITM Specialist -Tupelo, MS

Description
Duties & Responsibilities:

Teller Functions: performs teller duties using ITM machines, including deposits, loan payments, withdrawals, account transfers, transaction verification, and prompt discrepancy resolution.

Presents and explains Huntington Bank services and products, answering customer queries and assisting with financial needs.

Performs file maintenance tasks such as address changes, unlocking Huntington OLB, and managing debit card limits.

Owns every customer interaction, including handling callbacks and required research.

Completes required compliance, training, and all other training offered to ITM specialists.

Seeks ways to streamline work processes and continuously improve the ITM experience.

Represents Huntington Bank in a positive, professional manner.

Maintains customer and sensitive information with confidentiality.

Treats all co‑workers and Huntington Bank customers with respect.

Basic Qualifications

1 year of cash handling experience

High School Diploma or GED

Preferred Qualifications

Strong customer service background.

Excels in a fast‑paced work environment while maintaining accuracy.

Exceptional time management skills.

Comfortable on camera with a friendly, professional appearance.

Professional and courteous verbal and written communication skills.

Ability to remain calm in difficult situations.

Ability to communicate verbally and through video.

Experience with virtual communication tools (Skype, FaceTime, video conferencing).

Comfortable being evaluated against performance standards.

Willingness to take initiative to achieve team goals and model a good work ethic.

Ability to acquire working knowledge of Huntington Bank products and services.

Ability to become a subject matter expert in digital delivery channels and discuss them with internal or external customers.

Ready to use good judgment and discretion with confidential account information.

Ability to handle fluctuating work demands effectively.

High School Diploma or equivalent.

Regular and reliable attendance.

Exempt Status: (Yes) not eligible for overtime pay; (No) eligible for overtime pay.

Workplace: Office.

Our workplace offers a combination of in‑office and remote arrangements, with occasional office meetings for remote staff.

Huntington will not sponsor applicants for immigration benefits. Applicants must be authorized to work in the United States on a full‑time basis.

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice. Visit Huntington's Career Website for details.

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