Community Relationship Manager I/II

This position is responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer’s satisfaction, loyalty, and financial well-being. This position will develop proactive sales/service efforts and portfolio management skills to grow a portfolio of business and consumer clients while mitigating credit risk.

Responsibilities

Recommendations for credit approval on larger credits to Credit Administration on a consistent basis

Maintains professional community relations, including leadership roles, to increase the bank’s visibility and new business opportunities, and to further personal development

Recommend promotional sponsorships to senior management

Maximizes the department’s profitability through the maintenance of a high-quality loan portfolio. Has credit authority on large and complex accounts.

Provides guidance to less experienced relationship managers

Attracts new business relationships and expands existing business relationships through the call program.

Participate in community, professional, and trade organizations.

Advise and counsel directly with customers to understand their financial needs and appropriate products and services to offer them.

Originate and submit credit requests promptly for decisioning via organized loan packages that present the needed credit documentation and identify the appropriate credit issues.

Provide high level of customer service to existing clients to build relationships, to expand development of business, and to identify and create cross-selling opportunities for other product lines

Practice business development skills by performing business calls to customers and prospective customers to gain further experience in outside loan production, negotiations and support achievement of growth goals

Mitigate credit weaknesses, past dues and exceptions through proper loan portfolio management skills including proper risk analysis and identification of risk rate, early renewal processing, loan document preparation and closing, collateral analysis, past due collection management, etc. Work with Audit, Loan Review and the Office of the Comptroller of Currency as needed.

Assess and prioritize simultaneous multiple responsibilities effectively.

All work must be performed within the bank’s guidelines, policies, procedures and standards of performance.

Perform additional duties as assigned.

Qualifications
Community Relationship Manager I

Four-year college degree in business, finance, accounting or related field of study with 5 years’ experience in either sales, banking, business development, or customer relationship management experience in banking or similar field preferred

Experience properly managing a business loan portfolio with varied terms and collateral, including real estate

Excellent oral and written communication skills

Demonstrated effectiveness in sales and business development

Demonstrated ability to develop professional working relationships with customers and internal partners

Good interpersonal skills and ability to build relationships with others

Demonstrated effectiveness in negotiation and decision-making skills to serve the best interest of the bank and borrower

Familiarity with products and services offered by financial services institutions

Developed understanding of business lending, credit analysis, and credit approval processes as well as pertinent bank policies and external regulations

Results oriented, flexible, and able to prioritize simultaneous work assignments

General knowledge of the financial services industry, business lending and credit underwriting

Advanced knowledge of Microsoft Word and Excel applications

Community Relationship Manager II

Four-year college degree in business, finance, accounting or related field of study with a minimum of 8 years of experience in either sales, banking, business development or customer relationship management experience in banking or similar field preferred.

Advanced oral and written communication skills

Proven track record in sales and business development

Excellent ability to develop strong professional working relationships with customers and internal partners

Excellent track record of negotiation and decision-making skills to serve the best interest of the bank and borrowerProven ability to successfully focus on results, be flexible, and prioritize simultaneous work assignments

In-depth knowledge of products and services offered by financial services institutions

Consistently and successfully demonstrated an understanding of lending, credit analysis, and credit approval processes as well as pertinent bank policies and external regulations

Experience properly managing a business loan portfolio with varied terms and collateral, including real estate

Excellent oral and written communication skills

Demonstrated effectiveness in sales and business development

Demonstrated ability to develop professional working relationships with customers and internal partners

Demonstrated effectiveness in negotiation and decision-making skills to serve the best interest of the bank and borrower

Familiarity with products and services offered by financial services institutions

Developed understanding of business lending, credit analysis, and credit approval processes as well as pertinent bank policies and external regulations

Advanced knowledge of Microsoft Word and Excel applications

Physical Requirements/Working Conditions
Must be able to sit or stand for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

This is a brief description of this position and is not limited to those described herein.

Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

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