Customer Excellence Specialist

Position Summary
The Customer Excellence Specialist is a detail-oriented and proactive sales support specialist. This role is responsible for managing customer contracts, supporting sales operations, and ensuring exceptional customer experience. The ideal candidate is organized, analytical, and eager to collaborate across multiple departments. Senior Customer Excellence Specialist position is also available for candidates with experience and leadership capabilities. This position reports to Customer Excellence Lead.

Relocation: The company will be relocating to a new corporate headquarters in Madison, NJ in Q4 of 2026. Candidates should be comfortable with this upcoming change in location.

Responsibilities

Establish and maintain customer contracts

Serve as the primary contact for customer communication and documentation

Manage weekly position reports and provide updates to the Sales team

Compare forecasts to actual usage and support planning using monthly averages

Recommend purchases based on market conditions and customer requirements

Handle costing requests and distribute results to the appropriate teams

Maintain internal and external databases including customer portals

Coordinate with Supply Chain Team & Logistics to ensure on-time delivery

Address customer and Sales inquiries; support issue resolution across departments

Qualifications

3–5 years of experience in Customer/Sales Support

Proficient in Excel

Experience in Infor M3 a plus

Experience in Salesforce a plus
Salary Range
$70,000 - $80,000 annually plus bonus

Benefits

Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts

Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program

Online training courses, virtual and classroom development experiences, education assistance program

Paid-time off, parental leave, flexible work schedules (subject to your location and role)

Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team building events

Equal Opportunity Employer
The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr@gellertglobalgroup.com.

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