Business Excellence Specialist

Business Excellence Specialist

The Business Excellence Specialist is an essential member of the BE organization who will support store success both remotely & onsite. Reporting directly to the North American Business Excellence Leader, this individual will work closely with leadership to implement new sales initiatives as they relate to store success. Problem-solving, onsite validation, Onsite Store Support, and Store Manager training are all a large part of the job. Occasional project management will be required, as well as Policy & Process development and maintenance.
This position requires travel up to 75% of the time.
Position Responsibilities

Validation
Onsite validation of compliance & Business Excellence elements
Store Business Review & Business Excellence Process Confirmations
In-person store audits
Discovery & Problem Solving
Visit stores with chronic misses on Business Excellence metrics, establish Root Causes
Recommend corrective actions to be completed that will correct the problem
Support branches in need of onsite emergency support
Store Manager Training
Coordinate & assign online training for new Store Managers
Conduct Virtual training to supplement online training, including "go-do" assignments to review with your students
Onsite visits to reinforce the above training and validate understanding/implementation
Projects & Other
Project Manage New Store Openings
Act as ERP Subject Matter Expert to support questions from all departments, mainly branches.
Policy writing & maintenance
ERP programming testing and new functionality change management
Testing new processes for the Digital Team
YOU MUST HAVE
2 years of experience of multi - site leadership or Minimum 2 year of experience as an Operations Manager.
WE VALUE
Solid business sense balanced with technical aptitude
Time Management skills, ability to balance urgent vs important
Excellent communication skills
Some project management experience
Cross-functional management ability
Experience driving change
Ability to influence at varying levels of the organization
Advanced MS Office proficiency including Excel and PowerPoint
WHAT'S IN IT FOR YOU:
Monday to Friday working hours - very few weekends
Opportunity to progress within a global business
An opportunity to impact Store success