Sales Manager (Total Account Management)

Sales Manager, Total Account Management (Sydney)

The Sales Manager, Total Account Management (Sydney) will serve as the commercial leader for one of Australia's most strategically important markets. This role is responsible for overseeing key customer relationships, driving strategic account growth, stabilizing and developing the sales team with strengthening our competitive position across the region.
Key Responsibilities:

Strategic Account Leadership & Customer Engagement
Team Leadership, Coaching & Performance Management
Market Development & Growth Execution
Operational Management & Cross-Functional Alignment
Customer Experience & Escalation Management
Talent Development, Retention & Succession Planning
Strategic Leadership Presence
Key Performance Indicators (KPIs)

Orders and LC growth for the Sydney region
Strategic account penetration and customer satisfaction
Team stability, performance improvement, and retention
Reduction in escalations and improved response times
Competitive win rates and market share protection
Cross-business collaboration outcomes
Pipeline accuracy and execution discipline
Qualifications

Bachelor's or master's Degree or equivalent plus directly relevant experience.
5-10 years' experience formally leading people, projects and/or programs for entry to this level.
Proven experience in strategic account leadership, preferably in a complex B2B environment
Strong capability in team leadership, coaching, and organizational stabilization
Ability to engage senior customer stakeholders with executive presence
Deep commercial acumen and a track record of delivering growth
Excellent problem-solving, operational discipline, and communication skills
Willingness to be field-facing, agile, and customer-centric daily
Travel Required:

25% of the Time
Shift:

Day
Duration:

No End Date
Job Function:

Sales