Group Sales Coordinator & Front of House Associate

Group Sales Coordinator & Front of House Associate

POSITION : Group Sales Coordinator & Front of House Associate
POSTED : April 29, 2026
TERM : Seasonal / Summer‑Fall / May 20 through on or about September 6 2026, with possibility of extending contract (flexible start and end dates)
SCHEDULE : Weekly variable schedule Tuesday through Saturday; Mondays off
SALARY : $18.00 per hour
Position Summary

Reporting to the Patron Services Manager, the Group Sales Coordinator and Front of House Associate shall work on a varied, six‑day‑per‑week schedule as per published schedules. The employee shall provide assistance with leadership in AudienceView training and use, patron and employee conflict resolution, troubleshooting ticket orders, and cash management.
Coordinating with external groups to plan their visit to Shakespeare & Company, including tickets to shows, talkbacks, tours, and meal catering as desired
Researching and initiating outreach to potential groups to plan a visit to Shakespeare & Company
Updating group sales databases to reflect the most up-to-date contact information
Partake in box office, concessions, and house management shifts as time allows outside of Group Sales work:

Answering the Box Office phone
Filling orders by using Shakespeare & Company’s online ticketing system
Maintain Shakespeare & Company’s database on the same system
Scanning patron tickets
Ensuring patron safety in theaters
Selling food and drink at the concessions stand
Driving company golf cart for outdoor shows

As a member of the Patron Services Department, all staff shall make themselves available for general work calls or other duties as directed by their Supervisor (provided such additional duties fall within the typical work week), including necessary errands, Box Office, concessions, house management, and parking.
Experience, Knowledge, Skills, & Characteristics Sought

Work professionally with other employees
Maintain a positive and respectful attitude
Work under pressure and deal with stressful situations during busy periods
Be dependable and timely for scheduled shifts
Work independently and part of a team
Maintain a commitment to values of equity and inclusion and experience communicating effectively with groups of individuals from diverse backgrounds, identities, abilities, and experiences
This position will require a familiarity with Microsoft Office; sitting, standing, and stooping; reaching with hands and arms; use of hands to finger objects and controls; lifting and/or moving up to 25 pounds; close vision, distance vision, and peripheral vision; and reading of written, printed and/or computer screen data.

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