Broadcast Support Technician

Broadcast Support Technician

Paramount Skydance Tech is seeking a Broadcast Support Technician to provide multi-level technical support for newsroom operations and production facilities. This role delivers first-level support for broadcast and office technology, with additional on-site support for live news events and special productions as required.
Responsibilities include:
Providing first-level technical support and timely issue resolution for end users
Supporting daily newsroom and production operations across broadcast systems and tools
Maintaining and troubleshooting client hardware and software for general office use
Supporting audio systems, editing platforms, and post-production workflows
Assisting with network troubleshooting and system connectivity issues
Participating in server maintenance and support for Microsoft and Linux environments
Providing technical support for live news events and special productions
Basic qualifications:
Bachelor's degree (BA/BS) in a related field or equivalent combination of education and 3+ years of technology or broadcast support experience
Experience supporting clients in an enterprise environment, providing both remote and in-person technical support
Experience with Active Directory, Microsoft O365, and WAN/LAN networking
Experience supporting Microsoft Windows, macOS, mobile devices (Android and iOS), virtual desktop environments (Citrix VDI), and VPN technologies
Proficiency in troubleshooting hardware, software, workflows, and business-related applications
Ability to successfully pass required government background checks as needed to access government facilities
Additional qualifications:
Strong interpersonal skills with the ability to skillfully guide users, provide support, and escalate issues as needed in a live 24/7/365 environment
Ability to work quickly while remaining calm and focused in high-pressure situations
Demonstrated ability to multitask while accurately documenting issues, processes, and workflows
Ability to collaborate within a team while also working individually when required
Working knowledge of video production workflows, including ingest, transcoding, graphics, media formats, transfer acceleration, delivery, and playout
Ability to lift and shift equipment weighing up to 45 lbs
Work schedule and availability:
Regular shift: Tuesday–Saturday, 9:00 AM–5:00 PM (subject to change based on business needs)
Availability to work weekends, extended hours, holidays, and overnight shifts as needed
Ability to work varied schedules to meet coverage requirements
Willingness to travel (10% or more) to support remote locations within the DC area
Paramount Skydance Corporation is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others.