Reliability Technician

Who We Are
KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We—more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics—are dedicated to making complexity simple.

One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state‑of‑the‑art, industry‑leading software solutions.

What You Get To Do

Define and verify standards for configuration, monitoring, reliability and performance

Lead Root Cause Analysis (RCA) projects and influence project initiatives

Continually drive down Mean Time Between Failures and Mean Time to Repair through improved outlier detection and root cause analysis

Drive operational best practice adoption across critical services, continually looking to lower operational barriers to achieving improved reliability

Create strong effective working relationships with Customers and their operational agents to enable Knapp to provide superior service

Interact with on‑site management keeping them informed and addressing their concerns in a professional manner

Ensure that reports are well written and legible

Execute site quality procedures, safety procedures, and any statutory procedures

Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on‑site accountability in which case you would provide that information to the Resident Business Manager

Ensure that all timesheets and documents are accurate and legible; to be submitted to Knapp on a biweekly basis for approval

Ability to work against a timeframe

Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments

Mechanical aptitude, including the ability to read assembly drawings

Strong attention to detail and exceptional follow‑up skills

Excellent communication and customer service skills with both internal and external Customers

Computer literate with basic Microsoft Office skills

Willingness to learn and adapt to changing role requirements

Appreciation of cultural diversity

What You Have

Degree in Electrical and/or Mechanical Engineering or equivalent work experience

Demonstrated knowledge of Reliability concepts

Project management experience

Demonstrated experience in understanding of machinery systems, including electrical, mechanical, and pneumatic systems

Bilingual (English/Spanish) and or (English/German) preferred but not required

Strong trouble shooting and problem‑solving capabilities

Talent and commitment to provide a unique interpretation or analysis of our systems to customers

Process‑oriented mentality

Theoretical and operational experience in the operation of PLC‑based machinery, highly automated, and robotic equipment and control systems

Network equipment interfaces, a plus

Hands‑on experience and a team player committed to improve processes

Experience in reducing costs through processes and efficiencies

Working Conditions and Environment

Overtime as required by work

Authorized to work in the U.S.

Occasional travel maybe required

Professional office etiquette is required at all times

Physical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching over‑head, lifting between 50-100 pounds, and reading

What You Will Get

Industry competitive compensation

Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!

401k with a very generous employer match and no vesting!

Paid Vacation & Holidays

Profit Sharing

Paid Parental Leave

Subsidized Daycare

Tuition Reimbursement

Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety‑sensitive nature of this position, strict adherence to KNAPP’s drug‑free workplace policy is required. All candidates will be subject to drug‑screening in accordance with the policy and will be expected to remain drug‑free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence and/or if use of marijuana is only during “off‑hours.”

#J-18808-Ljbffr