Communications Manager

This position provides overall direction, planning and management for the 911 Communications Center. Major Duties Provides overall managerial and strategic direction to the 911 Center: establishes policies and procedures. within departmental and/or City constraints. Provides guidance on the selection, training, and performance of 91 I staff through subordinate supervisory personnel; conducts annual performance evaluations on assigned personnel;Makes decisions/recommendations regarding the recruitment, selection, and hiring of personnel. Manages and oversees employee training and certifications programs; monitors and analyzes the center's operating procedures, designs and implements changes as needed;Develops and oversees employee work schedules to ensure adequate coverage and control;Administers emergency communications operations and activities to ensure timely receipt, dispatch, and handling of emergency communications transactions;Receives and investigates complaints and suggest...Communications, Manager, Communication, Terminal Operator, Operations, Public Safety, Business Services