Sales Marketing Coordinator (Spanish Speaking)

Sharma Dental Center is a fast-growing dental practice in Dublin, CA specializing in full-arch implant restoration (All-on-X). We run active marketing campaigns across multiple channels and generate a high volume of patient leads every week.

We are looking for a warm, driven, and organized Patient Care Coordinator who will own the patient communication pipeline — from first contact to confirmed appointment. This is not a receptionist role. You will be proactively calling, following up, and guiding prospective patients through the process of booking a life-changing dental procedure.

If you are a people-person who likes structure, hates seeing leads go cold, and can hold a caring but confident conversation in both English and Spanish — this role was built for you.

Why this role matters
All-on-X implants change lives. Many of our leads are Spanish-speaking patients who have been living with missing or failing teeth for years. A warm, persistent, bilingual coordinator is often the difference between a patient finally saying yes — and another lead going unanswered.

What You’ll Do
Daily call queue

Work a prioritized call list every morning — reminders for today’s appointments, confirmations for tomorrow, follow‑ups for unreached leads

Log every call outcome immediately in our shared tracking system

Mark lead status accurately so the pipeline stays clean and current

Call new leads within the day they come in, with warmth and professionalism

Follow a structured but conversational script — not robotic, not pushy

Handle objections around cost, distance, and timing with empathy and confidence

Coordinate with the AI call system and automated texts that run alongside your work

Appointment coordination

Confirm all appointments the day before via call

Send reminders and check‑ins as part of the structured follow‑up system

Reschedule no‑shows and document reasons
Post‑consultation follow‑up

Call patients who attended a consultation but haven’t booked treatment

Share financing options and answer questions about the procedure timeline

Maintain a respectful, patient‑centered approach — never high pressure

Reporting

Update lead statuses daily so the system stays accurate

Flag patterns to the marketing lead — which leads are converting, which aren’t

Requirements
Must Have

1+ year in patient coordination, scheduling, or phone‑based customer service

Comfortable making 30–60 outbound calls per day

Organized, detail‑oriented, status‑updater by nature

Professional phone manner — warm, clear, and confident

Reliable and self‑motivated — can work from a queue without being told what to do

Nice To Have

Experience in a dental or medical office

Familiarity with dental terminology or implant procedures

Experience with CRM tools or Google Sheets

Background working with Spanish‑speaking communities in healthcare

Knowledge of dental financing options (CareCredit, etc.)

Compensation
This role offers a starting hourly rate of $25–$35, based on your experience and background.

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