Digital Services Specialist - Hybrid Remote

Be a part of one of the most successful financial institutions in the country!!

Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve.

We offer AMAZING BENEFITS

that help keep our employees healthy and shining bright!!!

401(k) Plan, Match, and Profit Sharing

Education Assistance

Employee Loan Discounts

Medical, Dental, and Vision (Effective date of hire)

Paid Holidays

Paid Time Off Program

Staff Incentive Variable Pay (Bonus)

Hours
Monday through Friday: 10:00 a.m. to 7:00 p.m. and rotating Saturdays: 8:30 a.m. to 5:00 p.m., with a day off during the week.

Salary Range: $64,400 - $90,100 per year, which is base pay.

Compensation will be based on candidate qualifications.

Job Scope/Duties

Supports current, new, and future digital-related products and services relating to application support and associated department responsibilities.

Provides helpdesk support to staff and members, and assumes escalations via phone, web submissions, and email interactions as it relates to all digital banking products, services, and other third-party affiliations.

Serves as a Specialist of the Digital Services administrative consoles in terms of user access management/enrollment, support ticket coordination, training, and reporting.

Supports Digital Banking/Support Tickets, Zelle, Bill Pay/Mgmt, Secure Messaging (Zendesk), e-Documents, retrieval/delivery/administrative duties, and work as it relates to future offerings.

Develops and maintains written procedures, technical documents, and supports creation of content and workflows within the digital channel.

Performs other duties and assignments including administrative and other Digital Services functions.

Serve as a backup in Digital Services as needed

Requires two to four (2-4) years of current and relevant financial services experience preferably in a credit union.

Bachelor’s degree in business administration, Accounting, or Finance preferred or the equivalent level of education and experience.

Experience with support and usage of Digital Banking products and services preferred or the equivalent level of experience working with like technology.

Knowledge/Skills/Abilities

Ability to work with minimal supervision within a high volume, fast-paced, and highly technical/detail-oriented environment.

Must have strong written and verbal communication skills. Must be resourceful with the ability to work and think independently and as a member of a team.

Requires excellent analytical, organizational, problem-solving, and technical skills.

Must be flexible with schedule to accommodate department scheduling needs.

MUST HAVE GOOD CREDIT.

We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled

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