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Account Manager

Hyland, Westlake, OH, United States



Account Manager

Job ID

2026-13818

# of Openings

1

Job Locations

Remote - U.S.

Category

Sales - Account/Territory Management

Overview

Job Description
The Account Manager is responsible for developing and maintaining relationships with new and existing customers or partners with the objective of consistently meeting or exceeding assigned sales goal.

Responsibilities

Develop a sales plan to meet or exceed quota for assigned low risk, low impact existing or potential customers or partners

Accurately represent and communicate sales forecasting on a real-time basis
Initiate contact with customers on a regular basis to develop and maintain business relationships; leverage marketing campaigns to generate leads
Respond to non-technical customer inquiries, such as module information, pricing, maintenance and billing questions
Work with other team members on accounts; ensure proper and timely resolution of issues escalated from assigned accounts
Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, or sales calls
Grow knowledge and awareness of best practices and market trends; develop understanding of the business and technical needs of customers
Engage company specialist and support resources as needed to advance opportunities
Attend and contribute to customer and industry events as necessary

Basic Qualifications

Associate's Degree
Experience in sales
Microsoft Windows and Office proficient
Proficient in opportunity management and account planning tools
Ability to establish rapport and gain the trust of others
Ability to gain consensus across multiple departments and leadership levels
Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Oganized and experienced at successfully multi-tasking
Self-motivated with the ability to manage work to completion
Collaboration skills, applied successfully within team as well as with other areas
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
Up to 5% travel time