Virtual Producer I

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The Virtual Producer I manages the technical delivery of live training sessions, assisting the facilitator and or host with interactive activities and moderation. This role requires the ability to effectively provide detailed instructions to participants on using available interactivity tools and troubleshooting technical issues as these arise.

JOB RESPONSIBILITIES

Platform Management and Innovation

Assists with set up and testing of virtual classroom/event build out and functionality

Researches, configures, tests, and incorporates interactive activities in the identified virtual delivery platform

Reviews content, makes recommendations for delivery based on knowledge of platform features and capabilities

Provides technical coordination and support for platform and users

Virtual Classroom Management

Reviews classroom content and interactions prior to class being open to attendees

Manages the technical delivery of live events: provides technical guidance and instruction, tracks timing and deploys interactive activities

Delivers technical support to everyone in the classroom

Cleans classroom, clearing interactions, breakout rooms, and resetting for next class

Assists with facilitation by co-delivering exercises

Other Responsibilities

Assists with the coordination of scheduling live virtual deliveries

Administers, exports, and leverages survey data to identify trends and provide data to manager and stakeholders

MINIMUM

Requirements

Education

High school diploma or equivalent

Bachelor’s degree in a related preferred

Experience

6 months of customer service experience in a virtual environment

Knowledge, Skills and Abilities

Proficiency in navigating virtual delivery platforms to manage content and interactive activities

Ability to provide best practice guidance to users

Ability to troubleshoot and resolve common issues and assist presenters and participants in working through technical challenges

Excellent verbal and written communication skills

Knowledge of Microsoft Office applications such as PowerPoint, Word, Outlook, and Excel

Ability to manage stress and perform under pressure

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

Work indoors during all seasons and weather conditions

Occasional travel to local office

Comply with corporate dress code policy

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day

Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond “standard” hours as the need arises

Postal Code: 77019

Category (Portal Searching): Human Resources

Job Location: US-TX - Houston

Job Profile ID: C01011

Time Type: Full time

Location Name: SCI Corporate Office