Program Supervisor - Children's Long Term Support Waiver Program - Waukesha Coun

Program Supervisor – Children's Long Term Support (CLTS)

Location: Waukesha County, WI Job Type: Full-Time | Benefits Eligible Schedule: Monday–Friday, 8:00am–5:00pm (flexibility required)
Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to lead our Children's Long Term Support (CLTS) team in Waukesha County.
CLTS is a federally funded Medicaid program supporting children with developmental, physical, or severe emotional disabilities. This role provides clinical and operational leadership for a team of Care Coordinators while maintaining regular contact with children and families served.
Key Responsibilities

Lead, coach, and supervise a team of Care Coordinators
Ensure quality service delivery and compliance with CLTS, Medicaid, licensing, and contract requirements
Monitor documentation, outcomes, and productivity standards
Conduct case reviews, case consultation, and provide direct service coverage as needed
Oversee staff training, performance evaluations, scheduling, and accountability
Partner with Human Capital on hiring, onboarding, and staff development
Support billing, financial oversight, and program budget management
Build and maintain relationships with families, community partners, and funders
Participate in program growth, marketing, and community outreach efforts
Qualifications

Required
Bachelor's degree in Human Services or closely related field
Minimum 2 years of experience working with children with disabilities and/or families
Valid driver's license and reliable transportation
Preferred
Supervisory experience
Experience with the Children's Long Term Support (CLTS) Waiver Program
Compensation & Benefits

Public Service Loan Forgiveness (PSLF) eligible employer
Medical, dental, and vision insurance
Paid Time Off + 10 paid holidays
Mileage reimbursement
403(b) retirement plan
Annual wage increases prioritized
Employee Assistance Program
Service awards and recognition
Hybrid role: Ability to work 1 day/week from home!
Why Join LSS

Mission-driven work supporting children and families
Collaborative, team-based environment
Opportunities to lead, grow, and make a meaningful impact
Lutheran Social Services of WI & Upper MI is an Equal Opportunity Employer (EOE).