Lifecycle Marketing Manager (Email & CRM Operations)

At RENPHO, our mission is to make wellness accessible, practical, and part of everyday life. We design smart, user-friendly products—from body composition scales to massage and fitness devices that seamlessly integrate technology with personal well-being.

Since our founding in 2016, RENPHO has grown into a leading global brand in consumer health technology, serving over 20 million users worldwide. Our products are trusted by customers across major marketplaces, including Amazon, where we have established a strong market presence.

As we continue to expand globally, we remain focused on innovation, data-driven insights, and delivering meaningful experiences that help people better understand and improve their wellness and health journey.

About the Role
Renpho is seeking a Lifecycle Marketing Manager to own the execution and optimization of customer communication across email and SMS.

This role will ensure consistent, timely, and relevant messaging throughout the customer journey, from initial engagement through post-purchase and reactivation. Working closely with the DTC team, this role will support key business initiatives by improving how and when we communicate with our customers.

Key Responsibilities

Build and manage automated lifecycle flows (welcome, post-purchase, win-back, etc.), ensuring consistent communication across key customer stages

Execute weekly email and SMS campaigns aligned with DTC priorities, including promotions, product launches, and seasonal moments

Develop and apply customer segmentation to improve targeting, personalization, and overall relevance of messaging

Maintain CRM platform operations, including campaign setup, data quality, and deliverability standards

Track performance across campaigns and flows, providing insights to support ongoing optimization and testing

Partner with DTC, Creative, and Web teams to ensure accurate, timely, and consistent execution across all customer touchpoints

Qualifications

3–5+ years in email marketing, CRM, or lifecycle marketing within DTC

Hands‑on experience with Klaviyo or similar platforms

Experience building and managing automated lifecycle flows

Strong execution skills with attention to detail and follow‑through

Basic understanding of segmentation, testing, and campaign performance

Clear written communication skills for North American audiences

What Success Looks Like

Consistent execution of campaigns and lifecycle flows across key business moments

Improved structure and coverage of lifecycle communication across the customer journey

Strong CRM platform organization, data quality, and deliverability

Clear visibility into performance to support DTC decision-making

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