Graduate Assistant in the Heritage Center (Audience Services)
University of Dubuque
1 Positions
ID: VVRzNXEvdHRlN3ZnYVUr
Posted On 04/21/2025
Refreshed On 04/29/2026
Job Overview
The University of Dubuque is a growing faith-based University that is seeking a
Graduate Assistant in the Heritage Center (Audience Services)
for the 2026-2027 term, with a potential renewal for 2027-2028.
Primary Responsibilities:
Collaborative with Heritage Center staff, UD's Fine and Performing Arts Department, University Relations, Advancement, and Alumni offices to advance the performing arts on campus
Report to the Director of Audience Services for box office and FOH (Front of House) operations and to the Executive Director on event/facility marketing and programming issues
Maintain strong public relations and deliver high-quality customer service to all Heritage Center patrons and users, both on and off campus
Coordinate and maintain the volunteer ushering program and class-credit ushering program for Heritage Center
Supervise all FOH (Front of House) staff, including (and not limited to) ticketing assistants and ushers
Oversee venue seating layouts for each event and assist to ensure that all FOH (Front of House) responsibilities are executed efficiently and with a customer-focused approach
Be available to support pre- and post-show functions held in conjunction with theater events
Compile and share post-event reports with management as requested
Serve as a liaison for on-site catering services and collaborate with Heritage Center staff to support FOH (Front of House) needs and lobby displays
Perform other duties in support of the University's
Mission
Requirements:
Bachelor's degree is required and the position is conditional based on acceptance into University of Dubuque Masters' program
Allow flexibility in scheduling, as evening and weekend hours are often required. Work hours will vary based on the Heritage Center event schedule
Knowledge of the VBO ticketing system for software maintenance, trouble shooting, and updates
Utilize excellent communication skills - verbal, written, and interpersonal
High level of organization and attention to detail
All graduate tuition is waived for the student for the term in which they serve as a GA. In return for a waiver of tuition, the assistantship recipient agrees to provide service to the University equivalent to twenty (20) hours per week.
To apply with a growing faith-based University for the
Graduate Assistant in the Heritage Center (Audience Services)
position, please submit a UD Employment Application (https://www.dbq.edu/AboutUD/Employment/OnlineApplicationforEmployment/) with an attached cover letter, resume, and three professional references or email application materials to HR@dbq.edu .
Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/
Primary Contact
12298
Human Resources -University of Dubuque
, HR
563-589-3364
Phone
Phone
Phone
563-589-3682
Fax
HR@dbq.edu
Email
True
True
True
Job Details
Categories
Clerical/Office Administration
Education
Location
Dubuque, IA
Job Type
Employee
Full/Part
Company ID
1313
Job REQ #
VVRzNXEvdHRlN3ZnYVUrTkFPdmN0UlkxT2Z0WlFkQW9UT1NlQm9LZW9EVGJkT3NpdUZDL3ZLOUZ3YzNmK29sWE1JdFNyZ3ZtcGFJTTQ5dVJCRWo1bEE9PQ==
# Positions
1
Start Date
20250421
End Date
20260601
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University of Dubuque
About the Company
About the University of Dubuque
The University of Dubuque is a private, Presbyterian, coeducational, professional university with a foundation in the liberal arts. Our commitment is to nurturing the mind, body, and spirit as well as encouraging students to explore their fullest potential, is part of a rich Christian identity that dates back to the University's founding in 1852. Our welcoming interfaith community of 2000 students attracts young men and women from across the country and around the globe who seek the knowledge and the skills to make a difference in our ever-changing world. Within a values and faith base, we offer you an array of perspectives and broad exposure to our truly global society. The University comprises the undergraduate college, the graduate school, and the theological seminary.
Mission and Vision
The University of Dubuque is a private university offering undergraduate, graduate, and theological seminary degrees, and other educational opportunities with the intention of educating and forming the whole person. The University is comprised of individuals from the region, our nation, and the world.
As a community, the University practices its Christian commitments by educating students, pursuing excellence in scholarship, challenging students to live lives of worth and purpose, and preparing students for service to the church and the world.
Therefore, the University of Dubuque is committed to:
A hospitable Christian environment which respects other faith traditions;
Relationships which encourage intellectual, spiritual, and moral development;
Excellence in academic inquiry and professional preparation;
A diverse and equitable community where Christian love is practiced;
Stewardship of all God' human and natural resources;
Zeal for life-long learning and service.
Graduate Assistant in the Heritage Center (Audience Services)
Access Dubuque, Dubuque, IA, United States