Technical Writer

Role: Jr Technical Writer

Location: Alpharetta, GA (Hybrid role - 3 days/week) - local preferred

JD

Key Responsibilities:
• Plans, develops, and writes operational, process, or release documents for local or cloud-based publication.
• Conducts interviews with technical resources to gather data for user documentation.
• Uses pre-defi ned templates to create process, procedure, and reference documents.
• Produces artifacts that conform to the company documentation and QA standards.
• Typically provides documentation support to a tribe or segment.
• Creates multi-format deliverables for both internal and customer audiences.
• Participates in agile ceremonies and QA activities as appropriate.

Level:

Intermediate
• Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
• Identifies and solves a range of problems in straightforward situations
• Makes decisions within guidelines and policies that impact own work
• Prioritizes and organizes own work to meet deadlines and deliver quality results

Key Skills:
• Technical Writing - Identifies discrete personas to target audience content as appropriate; Uses advanced authoring tools to draft essential user documentation; Employs advanced organization and navigation techniques in all artifacts; Adheres to all policies applicable to document governance and security.
• Execution - Elicits SME content to draft complete release artifacts; Uses an advanced workflow to finalize user artifact publications; Executes tasks with nominal supervision.

Content and Publication Review - Drafts and submits user content for final editorial and technical review; Executes the iterative workflow and to finalize content for publication; Uses advanced knowledge of tools to prepare publications for delivery.
• Presentation and Publication - Drafts, edits, and submits local and cloud-based artifacts to reviewers; Uses local and cloud-based authoring and publication systems.

Experience:
• BS in English, Communications, Technical Writing, or equivalent job experience required.
• 2+ years of experience writing, editing, and planning software documentation.
• Superb written communication and outstanding grammar skills.
• You are able to conform to writing style, content, and formatting using proprietary style guides.
• You understand and adhere to current documentation usability concepts.
• Cloud Certification Strongly Preferred