Customer Account Manager - Foodservice at Retail (REMOTE)

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

This position is not eligible for Visa Sponsorship.

Position Summary
The

Customer Account Manager (CAM) – Foodservice at Retail, West (FS@R)

is responsible for delivering profitable growth by leading national and regional customer relationships across

C-Store, Grocery Deli, and Commissary Bakery

customers within the Western United States. This role owns end-to-end commercial leadership for assigned national accounts and is accountable for growth through

pipeline development, customer-led innovation, joint business planning, and disciplined execution . National accounts include, but are not limited to

Oxxo, Maverik, AM/PM, Raley’s, and Safeway/Albertsons . The CAM serves as the primary point of contact for these customers, partnering cross-functionally to unlock menu innovation, back-of-house solutions, and differentiated foodservice offerings that drive customer traffic and margin accretion. This is a remote role. The ideal candidate will be located in the Western US, with proximity to a major airport. Up to 50% travel is required.

Customer & Commercial Leadership

Owns executive-level relationships with decision-makers across assigned national and regional FS@R customers

Leads customer strategy development, including Joint Business Plans (JBPs), annual growth plans, and long-range opportunity pipelines

Acts as the voice of the customer, translating insights into actionable category, brand, and innovation strategies

Deeply understands customer operating models across deli, bakery, commissary, and foodservice formats

Growth, Pipeline & Innovation

Owns and manages a robust Salesforce pipeline (≥4x annual growth target) across Core, Innovation, and Custom solutions

Delivers documented new business wins and innovation launches across hot foods, prepared meals, bakery, and beverage platforms

Partners with Brand, Commercial Development, and Culinary teams to bring customer-ready, scalable solutions to market

Leads RFPs, rollouts, tests, and regional-to-national expansion opportunities

Financial, Pricing & Program Management

Leads pricing strategy, contract negotiations, and program development in partnership with RGM and Finance

Ensures timely and disciplined execution of pricing actions, promotional programs, and customer funding

Owns forecasting accuracy, customer performance tracking, and gap-to-plan mitigation

Cross-Functional & Broker Leadership

Leads broker execution across assigned customers and geographies, ensuring alignment to customer priorities and KPIs

Collaborates cross-functionally with Brand, RGM, Supply Chain, Deployment, Finance, and the Business Solution Center (BSC) to ensure flawless execution

Oversees order-to-cash performance and service level excellence

Essential Activities

Conducts regular pipeline, forecasting, and performance reviews with leadership

Leads customer innovation presentations, line reviews, and growth strategy updates

Travels to customer headquarters and field operations; conducts virtual engagements as required

Maintains Salesforce opportunity hygiene, risk assessment, and forecasting accuracy

Executes customer-specific initiatives including seasonal programs, menu conversions, and regional launches

Critical Behaviors & Competencies

Strategic thinker with a growth and ownership mindset

Demonstrates strong executive presence and influencing skills

Manages complexity and ambiguity with agility and bias for action

Operates with an enterprise mindset, balancing customer, brand, and supply chain priorities

Takes calculated commercial risks to unlock sustainable growth

Qualifications & Experience

8–10+ years of progressive sales experience within Foodservice, Foodservice at Retail, C-Store, or Grocery Deli

Proven experience managing national or large regional customer accounts

Strong knowledge of pricing, contracts, forecasting, and pipeline management

Demonstrated ability to influence cross-functionally and externally at senior customer levels

Proficiency in CRM tools (Salesforce preferred)

Strong analytical, presentation, and communication skills

Preferred

Experience calling on C-Store, Grocery Deli, Bakery, or Commissary platforms

Familiarity with Western U.S. retail and convenience landscapes

Understanding of category management and customer-led innovation

Bachelor’s degree required; advanced degree a plus

The approximate pay range for this position is $120,000 to $160,000. It is a good faith estimate at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.

We are committed to an inclusive workplace. This position is not eligible for Visa Sponsorship.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. We recognize the exceptional engagement and innovation displayed by individuals with disabilities and actively seek skilled and qualified individuals to join Nestlé.

Contact us at accommodations@nestle.com or dial 1-800-321-6467 for special accommodations.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

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