Technical Writing Internship

Overview
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Toptech Systems is a global industry leader in automation and data management services. All of our hardware and software products are designed in-house, allowing us to provide excellent customer service to our clients at all levels of the supply chain.

Summary
Toptech Systems is seeking a motivated Technical Writing Intern to support our documentation and customer support initiatives for a 13‑week, paid internship. Over the course of the 13 weeks, this intern will complete a project that will add value to Toptech Systems and provide key experience for their career. This intern will work from the Longwood office 2 days a week and work remotely 3 days a week.

This internship is designed for students majoring in English, Writing, or a closely related field, with a concentration in Technical Writing who are interested in learning how technical documentation, AI tools, and cross‑functional collaboration come together in a technology company.

The intern will work closely with our Associate Director of Customer Support and Technical Writer, while also engaging with every technical department at Toptech Systems. Through these interactions, the intern will gain a comprehensive understanding of how technical writers support product development, customer support, and internal teams across the organization.

By the end of the internship, the student will leave with:

A strong understanding of how AI tools (including Copilot) can enhance a company’s knowledge base

Practical experience formatting technical documentation for AI readability and usability

Hands‑on experience editing, validating, and creating software documentation

Insight into how Technical Writers contribute within a technology‑focused organization

Primary Responsibilities
AI‑Ready Documentation Review and Preparation

Review existing documentation for clarity, completeness, and consistency

Update content to align with best practices for AI‑based knowledge retrieval

Learn and apply optimal formatting standards for Copilot

Structure content for AI interpretation

Ensure images, screenshots, and visual elements can be properly read and understood by AI tools

Collaborate closely with the Associate Director of Customer Support and the Technical Writer to improve documentation usability and effectiveness

Support the development of AI‑friendly documentation processes and standards

Secondary Responsibilities
Validate and Update the Deployed Software User Manual

Review assigned sections of the TMS7 User Manual that may have changed due to software development updates over the past year

Compare existing documentation against the current TMS7 Sales/Beta system to identify

Newly added or deprecated fields

Layout or workflow changes

Update documentation accordingly by

Editing written content for accuracy and clarity

Creating or updating screenshots and images as needed

Proofreading to ensure correct spelling, grammar, and syntax

Follow established documentation standards and templates to maintain consistency

Build familiarity with Toptech’s software, documentation formats, and style guidelines

Write New Screen Documentation for TMS7 Backlog

Assist with documenting a backlog of TMS7 screens for inclusion in the User Manual and Online Help Pages

Focus primarily on simpler maintenance screens that do not require extensive prior system knowledge

Create new documentation by

Reviewing development documentation

Consulting with Subject Matter Experts (SMEs)

Exploring and analyzing screens in the TMS7 Sales/Beta system

Writing new screen documentation that matches the format, tone, and style of the existing User Manual

Required Qualifications

Currently pursuing a Bachelor’s degree in English, Technical Writing, Professional Writing, Communications, or a related field, maintaining a 3.0 GPA or higher

Coursework or prior experience related to technical writing or documentation

Strong written communication and editing skills

High attention to detail and ability to follow documentation standards

Interest in technical writing, software documentation, and AI‑supported tools

Willingness to learn new systems and adapt to evolving documentation needs

What You’ll Gain

Practical experience preparing documentation for AI‑powered tools like Copilot

A portfolio of real‑world technical documentation work

Stronger understanding of the role of Technical Writers in a technology company

Professional mentorship and cross‑department exposure

Equal Opportunity Employment
Toptech Systems Inc. / IDEX is an equal opportunity employer. Minorities/Females/Protected Veterans/Disabled. The above statements reflect the general details necessary to describe the principal functions of the job, and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be authorized to work for any employer in the U.S. Toptech Systems will not sponsor an employment visa for this role.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer
IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family
Research and Development

Business Unit
Toptech

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