Patient Account Specialist

The Patient Account Representative manages patient accounts by negotiating payment plans, resolving billing inquiries, and supporting timely collection of outstanding balances while ensuring compliance with company policies and regulations.

Essential Duties And Responsibilities

Handle high-volume inbound calls related to claims and statement inquiries from patients, insurance companies, and law offices.

Make outbound calls to resolve delinquent accounts through patient payment arrangements.

Process credit card and ACH transactions efficiently and accurately.

Ensure compliance with state and federal collections regulations, as well as HIPAA requirements.

Other job-related duties as assigned.

Education And Experience

High School Diploma or equivalent (GED) required

Bilingual in English and Spanish a plus

At least six months of experience in customer service, collections, healthcare billing, or patient accounts required.

Knowledge, Skills, And Abilities

Strong oral and written communication skills to interact effectively with customers and all levels of management

Proven ability to prioritize tasks, solve problems, and manage multiple responsibilities simultaneously

Strong interpersonal skills with the ability to collaborate effectively in a team environment

Proficient in general computer skills, including word processing, spreadsheets, and email applications

Knowledge of HIPAA compliance regulations and ability to handle sensitive patient information appropriately

Emergicon requires satisfactory pre-employment background check and drug screen.

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