Account Manager

Account Manager I

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
As an Account Manager I, you will help strengthen relationships with existing clients by clearly communicating the CivicPlus value proposition and helping communities get the most from our solutions. This role supports client growth, product adoption, and community engagement by guiding clients on current functionality, new module opportunities, and best practices for using CivicPlus products effectively.
What you'll do:
Clearly and succinctly communicate the company's value proposition over the phone and through email
Perform technical demonstrations of modules or new functionality
Consult with clients to promote best practices for websites and community engagement
Manage sales and new setup requests for clients
Complete communications with assigned clients within required timeframes
Respond to client correspondence in a timely manner
Analyze and compile accurate client responses during project reviews
Perform other duties as assigned
What we're looking for:
Bachelor's degree in business, marketing, or a related field
2–5 years of experience in a BDS/SDR-type role
Strong persuasive, analytical, and interpersonal skills
Strong and consistent phone presence
Customer-focused approach with the ability to anticipate client needs and concerns
Ability to prioritize multiple tasks and deadlines
Professional-level written and verbal communication skills
Compensation and benefits:
Estimated Salary Grade Range:

$47,400 - $65,400. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
Potential Variable Pay:

Based on set quotas
Benefits:

Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
Our Hiring Process:
Introductory call with Talent Acquisition
Interview with the Hiring Manager
Panel Interview with CivicPlus team members, including an interview project activity
Offer
Note: The process may vary slightly depending on the role.
Additional Information:
CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
This position will remain open until Wednesday, May 13, 2026 at 3pm CST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team.
Equal Opportunity Commitment:
CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.