This position is responsible for managing and supporting an assigned portfolio of existing customers, ensuring their ongoing satisfaction and long-term retention. The role includes preparing accurate and competitive quotes, overseeing purchasing activities, and proactively managing customer inventory levels to meet demand while minimizing shortages or excess stock.
The position will work closely with customers to understand their project requirements, timelines, and changing inventory needs, serving as a primary point of contact and trusted partner. This role will coordinate internally with sales, operations, and logistics teams to ensure seamless order processing, on-time delivery, and issue resolution. The individual will also identify opportunities to improve service, optimize inventory programs, and expand business within existing accounts through strong communication and relationship management skills.
Typical Accountabilities
- Client Relationship Management:
- Develop and maintain strong relationships with existing clients
- Serve as primary point of contact for assigned accounts
- Conduct regular meetings with clients to discuss their needs and assess satisfaction
- Sales and Revenue Growth
- Identify opportunities to upsell and cross-sell fastener products and services
- Develop and maintain material requirement plans based on productions schedules and forecasts
- Ensure production schedules are aligned with customer demand and delivery commitments
- Procurement Coordination
- Collaborate with Purchasing team to place orders for materials
- Monitor production progress and adjust schedules as needed to meet targets
- Inventory Management
- Implement strategies to optimize inventory levels
- Identify and address any discrepancies in inventory records
- Market and Product Knowledge
- Stay informed about industry trends, market conditions, and competitor activities
- Maintain comprehensive knowledge about TR’s products and services
- Problem Solving and Support
- Address and resolve client issues and complaints promptly and effectively
- Coordinate with internal teams to ensure timely delivery and quality service
- Data Analysis, Reporting and Documentation
- Analyse data to identify trends, issues, and opportunities for improvement
- Update reports for management on planning and inventory performance
- Review and Process weekly Orders
- Monitor Incoming Weekly Forecast from customers **receiving on time**
- Review incoming forecast for discrepancies
- Analyse and Process customer EDI
on EDI orders on scheduled dates - Verify order status
- Administrative Duties
- Assist accounting on any short payments/Queries
- Review customer cumulative reports/ Discrepancies
- Submit obsolescence forms/BON requests from customers – maintain good knowledge of extruded program EOPS
- Maintain customer specific parts trackers/program EOPS
- New Product Creation
- Complete new product forms / Submit all documents in portal
- Follow up with internal team until finalized
- New Account Set up
- Process New Account Docs with TR Legal/ NDA, T&Cs, VDA
- Send customer New Account Setup form/request Resale Cert
- Verify all documentation is received before finishing account setup
Skills and Experience
- 3-5 years of industrial distribution experience preferred and/or experience working in the customer service field.