Account Manager

Must be located in the DC, Virginia, and Maryland Metro Area

Summary
To assist the Account Executive(s) in the day-to-day fulfillment of customer quoting activity, order processing, and resolving customer service issues. Provide a support resource for the day-to-day transactions to allow the Account Executive(s) time and opportunity to network through their existing accounts to expand the business. Development of assigned sales territory by proactive outbound selling activity at least 50% of active working time. This position will also be measure based on the following Inside Sales matrices:

Meeting and exceeding assigned sales quota

Number of daily outbound calls

Number of daily outbound emails

Recording activities in CRM

Establishing call frequencies per contact

Development of territory plan

Periodic outside sales calls and on-site meetings

Duties and Responsibilities

Updating OEM deal registrations

Generate customer quotes out of BC ERP

Assist with coordination of order shipments, RMA exchanges, credits, and order status

Resolve customer satisfaction issues

Handle any incoming calls from customers with questions or concerns about their accounts with detailed accuracy and courteous service

Utilize SERT tool to assess bidding opportunities and provide updates on process status

Preparation of TRs submissions

Assist in maintaining customer information in CRM

Minimize problem order situations by proactively following up on order processing and customer service issues for resolution

Candidate will acknowledge and participate in annual ethics and security training provided by Four Points

Candidate will review, acknowledge and participate in any US government and regulatory security trainings periodically as required in their role

Perform other incidental and related duties as required and assigned.

Required Knowledge, Skills, and Abilities

Desire to have a career in Sales and Marketing.

Excellent oral and written communication skills.

Proficient working knowledge of Microsoft Suite including Word, Excel, Access, PowerPoint and Outlook.

Ability to be flexible, multi-task and be able to remain "in control" during stressful situations is vital.

Ability to make decisions in the absence of the Outside Representative and assess priorities on an ongoing basis is essential.

Previous government contracting/IT sales experience preferred.

Education/Experience

BS/BA Degree in business or other related field and 1-2 years of experience and/or training, OR

Associate's Degree in related field and 3+ years of experience and/or training, OR

4+ years of experience and/or training, OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

1-2 years of experience as a Sales Support Representative preferred in a Government Contracting environment

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

An Equal Opportunity Employer
Four Points Technology, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any legally protected status.

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