Patient Account Specialist

Ashtabula Regional Medical Center · Patient Accounting
Administrative
Full Time , 1st , 8am- 4:30 pm
General Summary

Responsible for verifying and updating patient insurance and registrations. Answer patients’ inquiries related to bills or other communication they have received from their visit. Greet customers in a pleasant manner and accept payments.

Minimum Qualifications

Minimum 1 year of billing or registration experience, preferably in a hospital setting.

Required Licensure or Certification

None required.

Required Length and Type of Experience

Minimum 1 year of billing or registration experience, preferably in a hospital setting.

Education, Knowledge, Skills and Abilities

High school graduate or equivalent.

Possess computer system knowledge.

Knowledge of healthcare patient accounting and healthcare insurance coverage.

Previous customer service experience preferably in a hospital or medical setting.

Confidential and good communication skills, both verbal and written.

Proper use of standard office equipment.

Required Physical and Environmental Demands

Ability to sit for extended periods of time. Manual dexterity to use a PC for extended periods of time.

Responsibilities

Verify patient insurance and update the registrations.

Take payments and answer questions from patients who walk in to the office.

Identify problem accounts, investigate and corrects errors to patient accounts.

Maintain an understanding of third-party billing regulations.

Carry out job duties in full compliance with ARMC’s Corporate Compliance Program and Code of Conduct.

Perform other duties as assigned by management.

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