Sr. Customer Solutions Manager, Media & Entertainment, TMEGS

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world’s most adopted cloud. Join us and help us grow.

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud‑native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end‑to‑end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry‑leading solutions. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem‑solve, challenge the status‑quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

The successful candidate will:

Contribute to business and technical discussions and ask relevant questions to uncover dependencies.

Have working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.) and have some experience and/or deeper understanding in at least one technology area.

Consider the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.) and balance customer needs with engineering teams, and incorporate these requirements into recommendations.

Convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.

Actively participate in customer technical discussions and provide guidance on best practice.

See patterns and make connections to improve program/process efficiency, knowing what solutions exist elsewhere and how they can be connected.

Understand relevant services and/or products, or similar industry technology.

Basic Qualifications

5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.

2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.

Bachelor's degree in science, technology, engineering, math, business or equivalent.

Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.

Preferred Qualifications

PMP certification, or SCRUM/Agile, SAFe certification.

Experience implementing cloud services including migrations and modernization projects or similar.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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