Digital Strategist, User Experience Job at Adobe in New York

Customer experience is evolving rapidly as digital platforms and interaction models continue to grow in complexity. In this role, you will help design and improve digital experiences for large-scale enterprise customers by applying user-centered design practices to real business challenges.
What You’ll Do

Contribute hands‑on CX and UX strategy work for enterprise clients, producing high‑quality deliverables that inform experience decisions
Assist with specific aspects of CX/UX projects—such as user research, journey mapping, competitive analysis, usability evaluation, or experience concepting—while ensuring quality and clarity
Develop UX deliverables such as journey maps, personas, experience flows, wireframes, prototypes, and competitive assessments to aid current‑state analysis and future‑state design
Develop high‑fidelity visual designs for digital concepts and customer‑facing presentations
Partner closely with Lead Strategists and UX Leads to translate experience strategy into actionable design and analysis
Take part in client workshops and presentations, clearly conveying research findings, design reasoning, and experience suggestions
Collaborate with product, engineering, content, and data partners as part of larger digital transformation programs
Connect experience recommendations to business outcomes by explaining how designs support important measures such as conversion, retention, customer satisfaction, and operational efficiency
Participate in the investigation of AI‑powered experiences, such as conversational interfaces or personalization ideas, through research and design exploration
Iterate on designs based on feedback, testing outcomes, and collaborator input while maintaining high usability and experience standards
Gain expertise in Adobe’s CX/UX tools, methodologies, and standards, while aiding in the continuous refinement of design approaches
What You Bring

6+ years of experience in UX design, CX strategy, product design, or related digital experience roles with a strong focus on hands‑on delivery
Experience producing UX and CX deliverables such as research outputs, journey maps, personas, experience flows, wireframes, prototypes, or competitive analyses
Proficiency with UX design and prototyping tools such as Figma, Sketch, Adobe XD, or similar platforms
Capability to take full responsibility for specific sections of projects and produce high‑quality results with support from senior team members
Experience conducting mixed‑methods user research, including interviews, usability testing, surveys, and synthesis of insights
Knowledge of user‑centered design methods and experience applying them to complex, real‑world problems
Comfort working in client‑facing environments and collaborating directly with customers and internal teams
Strong communication skills, with the ability to explain design decisions and research findings clearly to varied audiences
Experience working within enterprise digital ecosystems and cross‑functional teams
Interest in AI‑enabled user experiences and a willingness to learn and experiment as technologies evolve
Strong organizational skills, attention to detail, and ability to manage multiple deliverables at the same time
Bachelor’s degree or equivalent experience in Design, Human‑Computer Interaction, Psychology, or a related field
Adobe is an equal‑opportunity employer. We welcome people of all backgrounds and encourage diversity across race, gender, age, religion, sexual orientation, gender identity, disability, and veteran status.

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