Technical Communications Coordinator

About the Role
The Technical Program Coordinator acts as a central operational and communication partner across Engineering, QA, and Product teams. This role focuses on proactively managing production-related issues, maintaining Jira ticket hygiene, and improving workflows and handoffs across the SDLC. The position requires strong technical understanding and coordination skills, but no hands-on coding.

What You'll Do
• Serve as the point person for production and highpriority technical issues.
• Review, prioritize, and manage approximately 50 Jira tickets per week, ensuring accuracy, ownership, and timely movement.
• Coordinate across Engineering, QA, and Product to route issues to the correct teams.
• Act as an additional operational layer supporting teams in a Scrumlike environment.
• Identify impacted APIs, products, and systems based on highlevel architectural understanding.
• Champion clear communication standards between Product Managers and Engineers.
• Monitor backlog health, ticket aging, and workflow bottlenecks.
• Help refine processes to improve task handoff, speed, and clarity.
• Maintain documentation related to process and communication improvements.
Operate effectively in highpressure production environments.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience

What We're Looking For
• 3-5 years of experience in technical coordination, program management, or engineering/IT operations.
• Strong experience working in production support or highurgency environments.
• Advanced working knowledge of Jira and ticket-based workflows.
• Solid understanding of APIs, system architecture, and SDLC operations (no coding required).
• Familiarity with .NET-based environments and cloud platforms (Azure and/or AWS).
• Proven ability to manage high ticket volume while remaining proactive and organized.
Excellent communication skills with the ability to bridge technical and nontechnical teams.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.