Marketing Operations Specialist

We are seeking a Marketing Operations Specialist to support the execution and optimization of NAM’s digital marketing systems, campaigns, and reporting infrastructure. In this role, you will help manage marketing automation, campaign deployment, and performance tracking across digital channels while supporting the operational backbone of the marketing team.

Key Responsibilities

Support management of NAM’s marketing technology stack, including HubSpot, Notion, analytics platforms, and marketing tools

Build and deploy email and social marketing campaigns including automated lead-nurturing workflows and lifecycle triggers

Create and communicate monthly performance reporting on marketing initiatives, including campaign performance and lead generation outcomes

Assist in developing marketing dashboards that track ROI, cost-per-lead, and conversion trends

Manage CRM contact lists and segmentation while supporting data quality and compliance practices

Coordinate editorial calendars, article outreach, and content production cycles

Support website operations including routine updates and monitoring of SEO, page speed, and conversion metrics

Maintain digital asset libraries for brand consistency

Qualifications
Required

2-5 years of experience in marketing, marketing operations, or digital marketing

Experience with marketing automation platforms such as HubSpot or similar CRM tools

Experience managing email campaigns and digital marketing workflows

Familiarity with SEO performance monitoring and optimization metrics

Strong analytical and reporting skills

Strong organizational skills and attention to detail

Preferred

Bachelor’s degree in related field

Experience with Google Analytics 4 or marketing performance dashboards

Experience with WordPress website management

Experience with graphic design tools such as Canva or Adobe

Experience supporting marketing technology systems and integrations

What We Offer
Salary : $33.00 - $38.00 per hour (good-faith estimate)
Benefits & Other Eligible Compensation : Includes health, dental, vision, disability and life insurance, 401(k) plan with company match, paid time off, annual bonus, and additional voluntary benefits.

About Us
National Arbitration & Mediation (NAM) is a premier provider of Alternative Dispute Resolution (ADR) services, delivering efficiency and results to clients throughout the U.S. and globally. Through its market-leading technology and secure virtual and hybrid forums, NAM offers a streamlined alternative to traditional litigation. With an exceptional roster of neutrals and concierge-level case administration, NAM is the ADR partner of choice for over 10,000 commercial entities and half the Fortune 100.

National Arbitration & Mediation (NAM) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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