Account Executive / Retail Sales Representative

Job Summary
Granite Works Stone Design is seeking a motivated and professional Account Executive (Retail Sales Representative) to help customers select and purchase luxury stone countertops. This transitional sales role blends traditional retail engagement with full‑cycle account management. The position will manage walk‑in clients and phone leads, guide them through the selection and purchase process, and oversee each project through installation to ensure a seamless experience.

Responsibilities

Assist walk‑in clients and respond to incoming sales inquiries related to luxury stone countertops

Serve as the primary point of contact throughout the entire customer journey, from consultation to installation

Build and maintain strong relationships with designers, builders, and trade professionals

Deliver product knowledge, recommendations, and support to meet customer needs

Prepare detailed quotes using CRM software (HubSpot experience is a plus)

Maintain consistent communication with clients regarding project updates, timelines, and changes

Coordinate with installation and production teams to ensure timely and successful project delivery

Support showroom events and marketing initiatives

Represent the Granite Works brand in a professional and enthusiastic manner

Perform other duties as assigned

Qualifications

Minimum of 2 years of experience in retail sales, preferably within luxury countertops, flooring, or high‑end home improvement sectors

Knowledge of stone materials such as granite, marble, and quartz is preferred

Strong communication, organizational, and problem‑solving abilities

Demonstrated success in customer service and relationship management

Capable of independently managing multiple clients and projects simultaneously

Proficient in CRM platforms; familiarity with HubSpot is a plus!

Professional demeanor with a positive, team‑oriented attitude

Benefits

Health, Dental, Vision, Short/Long Term Disability Benefits

Free $15,000 Life Insurance Policy on Day One

401(k) with Company Match

Paid‑Time Off and Paid Holidays

Company Clothing Store with Free Annual Credits

Employee Appreciation Events and Happy Hours

Physical Requirements

Ability to sit, stand, or walk for extended periods of time

Ability to lift 20 lbs

About Us
At Granite Works Stone Design , we specialise in high‑quality stone fabrication and installation, delivering a professional, detail‑driven experience from template to final install. We are part of GW Home Solutions, a growing family of home service brands including landscaping, artificial turf, irrigation, and stone. We take pride in our team‑oriented culture and offer a supportive work environment with opportunities to grow.

Granite Works Stone Design is an equal opportunity employer committed to creating an inclusive workplace for all employees.

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