Sr. Customer Solutions Manager, ISV

Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer’s unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach is how we built the world’s most adopted cloud. Join us and help us grow.

AWS is seeking a Customer Solutions Manager (CSM) to work with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud‑native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end‑to‑end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry‑leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organisational change management, and communication skills to problem‑solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end‑to‑end customer cloud journey (e.g., technical, operational, organisational, and educational) that span IT teams, executives, and business units.

At AWS we value critical thinking, self‑motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business‑outcome mindset, broad technical background, and a driven problem‑solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer‑centric experiences.

Key Job Responsibilities

Execute a near, mid, and long‑term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team

Demonstrate excellent customer engagement skills through all levels of an organisation and develop long‑term relationships based on excellence

Maintain a broad and in‑depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers

Possess a strong background in change management and incorporating organisational change best practices seamlessly into project delivery

Accelerate customer adoption through education and enablement

Collaborate with customers in identifying and prioritising high business‑impact use cases for AWS service adoption as well as best‑practice implementations

Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey

Be a thought leader across Amazon organisations to knowledge‑share success mechanisms, mentor junior CSMs, and impact industry trends

Basic Qualifications

5+ years of leading large‑scale, technical or engineering programmes with a proven record of thought leadership, business‑case development, realising customer benefits, and successful programme completion experience

4+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams

Experience leading large‑scale, technical or engineering programmes with a proven record of thought leadership, business‑case development, realising customer benefits, and successful programme completion

Experience in enterprise‑scale infrastructure or development‑based cloud programmes/projects in a related industry

Preferred Qualifications

PMP certification, or SCRUM/Agile, SAFe certification

Experience implementing cloud services including migrations and modernisation projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – Amazon Web Services, Inc.

Job ID: A10390619

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