Internal Communications Specialist

Position Overview
The Internal Communications Specialist supports the systems, standards, and execution discipline that translate enterprise priorities into clear, coordinated, and operationally viable field communication. This role is responsible for ensuring that communications tied to operational initiatives, programs, policies, and process changes are clearly articulated, well sequenced, and aligned with field readiness and capacity. The Specialist focuses on translating complex information into practical, actionable messaging that supports understanding, reduces confusion, and drives adoption across centers. Operating within the Organizational Alignment & Enablement function, this role partners closely with the Director of Organizational Alignment and cross‑functional stakeholders to ensure communications are grounded in operational reality, aligned to rollout timing, and delivered in a way that supports execution in the field. This role reports to the Director of Organizational Alignment and works through strong collaboration, attention to detail, and disciplined execution in a highly matrixed environment.

Key Responsibilities
Communications Planning & Field Impact Alignment

Translate operational priorities and rollout plans into clear, structured communication approaches aligned to field capacity

Align all messaging to the Field Impact Calendar to ensure proper sequencing and reduce overlap and change fatigue

Identify competing communications and recommend consolidation, deferral, or audience targeting adjustments

Ensure communications reflect timing, dependencies, and readiness of the field

Message Development & Operational Clarity

Draft and edit internal communications for field and support center audiences (emails, toolkits, FAQs, announcements, leader notes)

Ensure all communications clearly articulate what is changing, why it matters, what actions are required, by when, ownership, and support resources

Translate complex policies, procedures, and process updates into clear, practical, field‑ready language

Ensure messaging supports execution—not just awareness

Standards, Templates & Communication Discipline

Maintain and apply communication standards and templates for operational rollouts (structure, tone, formatting, call‑to‑action, accountability)

Ensure consistency, accuracy, and alignment across all communications

Support governance routines that reinforce clarity around who communicates what, when, and how

Apply strong editorial discipline to reduce ambiguity and improve usability

Stakeholder Partnership & Coordination

Partner with SMEs and functional leaders (Operations, Health & Safety, HR, IT, Facilities, Finance, Growth/M&A, Procurement, etc.) to gather inputs and confirm accuracy

Coordinate communication inputs, approvals, and final sign‑off aligned to established governance processes

Support leader readiness by developing talking points, huddle scripts, and reinforcement guidance for DOs, ADs, and CDs

Ensure alignment between communication intent and operational expectations

Multi‑Channel Delivery & Reinforcement

Support communication distribution across channels (email, intranet/LMS, toolkits, meetings, leader cascades)

Package communications with supporting materials (FAQs, job aids, quick references) to reinforce understanding and adoption

Track common questions and confusion points and update materials as needed

Ensure communications are reinforced beyond initial send to support sustained adoption

Measurement & Continuous Improvement

Monitor communication effectiveness through available signals (open rates, field feedback, volume, and themes of questions, adoption friction points)

Maintain a log of recurring issues or confusion and identify patterns

Recommend improvements to communication structure, sequencing, and templates based on insights

Contribute to the continuous improvement of communication playbooks and rollout practices

Success Outcomes

Field communications that are clear, concise, and well‑sequenced, enabling teams to understand what to do and by when

Reduced confusion and follow‑up questions due to improved message clarity and structure

Consistent and trusted communications aligned to operational readiness and published guidance

Leaders equipped with practical tools (talk tracks, FAQs, reinforcement guidance) that support adoption

Cross‑functional teams following a consistent communication discipline (templates, approvals, timing, audience targeting)

Qualifications
Education

Bachelor’s degree in communications, business, or related field (or equivalent experience)

Experience

3+ years of experience in internal communications, operational communications, change communications, or related roles

Experience supporting communications tied to operational changes, policy rollouts, or field execution preferred

Skills & Capabilities

Strong writing and editing skills with a focus on operational clarity and actionability

Ability to simplify complex information into clear, practical messaging for frontline audiences

Strong attention to detail with high standards for accuracy, consistency, and quality

Proven ability to partner cross‑functionally and manage inputs in a matrixed environment

Strong organization, prioritization, and follow‑through

Ability to align communications to sequencing, timing, and operational readiness

Basic understanding of communication effectiveness metrics and feedback loops

Leadership Style

Collaborative and service‑oriented

Detail‑oriented and execution‑focused

Responsive and supportive of field and operational leaders

Practical, clear, and action‑oriented in communication approach

Core Competencies

Operational writing and message clarity

Simplification and action‑oriented communication

Stakeholder coordination and influence without authority

Sequencing, prioritization, and field‑first judgment

Documentation and template discipline

Continuous improvement and feedback loop execution

Reporting Relationships
Reports to the Director of Organizational Alignment

Direct Reports
None

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