Account Executive, Sales

Mission
Serve as a knowledgeable support resource for mid‑market eCommerce sellers, assisting them through onboarding, product adoption, and platform usage. Engage with sellers to understand their needs and provide guidance on Veeqo's Inventory and Shipping platform. Support multi‑stakeholder accounts by responding to inquiries and facilitating access to the right resources. Assist sellers at various stages of their journey to help them maximize platform value, following processes and guidelines defined by the applicable marketplace SOR. Collaborate with cross‑functional teams to surface seller feedback and support issue resolution. Meet adoption support targets by applying a customer‑focused approach in a dynamic, fast‑paced environment.

Ideal Candidate

A customer‑focused professional with proven experience in platform support, customer service, or seller onboarding.

Embodies Amazon's core Leadership Principles: Customer Obsession, Deliver Results, Insist on Highest Standards, Learn and Be Curious, Bias for Action.

Key Job Responsibilities
The primary responsibility is to support and guide incoming sellers through onboarding, product adoption, and ongoing success with Veeqo. This role engages with sellers through phone, email, and other communication channels to provide guidance, build lasting relationships, and assist with platform adoption.

Lead & Inquiry Management

Respond to incoming seller inquiries, support their needs and direct them to appropriate resources following established procedures.

Seller Engagement & Onboarding

Promptly respond to inbound inquiries and engage sellers in informative, supportive conversations.

Assist sellers with product discovery by sharing approved platform information and addressing questions or concerns.

Support the account sign‑up process and channel connection setup, following SOR‑defined procedures.

Build rapport and establish strong relationships through effective communication and active listening.

Understand seller needs, challenges, and goals to provide relevant platform information and support.

Product Knowledge

Develop a deep understanding of the Veeqo platform, including features, benefits, and use cases.

Communicate this knowledge to sellers, helping them understand how the platform meets their specific requirements.

Product Demonstrations

Deliver standardized product demonstrations to sellers via video communication, using approved presentation materials and scripts provided by the applicable marketplace SOR.

Guidance & Platform Support

Provide guidance to address seller questions and concerns based on standard processes defined by the applicable marketplace SOR.

Assist sellers in understanding available platform configurations and features, following standard guidance provided by the applicable marketplace SOR.

Adoption & Success Milestones

Support sellers through the onboarding process to achieve active seller status and maximize platform value, following SOR‑approved workflows.

Metrics & Reporting

Track and report on seller engagement, adoption rates, and activity progress using Salesforce and provide this data to the team lead or manager for review and action.

Provide regular updates on performance, Voice of the Seller insights, and key learnings to the team lead or manager.

Relationship Management

Nurture relationships with new and existing sellers to support long‑term platform value.

Identify opportunities for expanded feature adoption, including Power Features, and surface these to the applicable SOR teams for review and approval.

Support long‑term seller satisfaction and platform engagement.

Continuous Learning

Stay current with industry trends, product updates, and best practices for seller engagement.

Participate in training programs, team meetings, and self‑development activities.

Required Skills

Strong written and verbal communication.

Superior listening and customer support skills.

Solution‑oriented mindset.

Self‑motivation and goal‑driven attitude.

Ability to work independently and as part of a team.

Proficiency with CRM software and business tools.

Strong problem‑solving abilities.

Results‑oriented approach.

Adaptability and willingness to learn.

Basic Qualifications

3+ years of sales experience.

4+ years of B2B sales experience.

Experience analyzing data and best practices to assess performance drivers.

Experience closing sales and generating revenue.

Preferred Qualifications

Experience with sales CRM tools such as Salesforce or similar software.

Experience influencing C‑level executives.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

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