Market Administrator

The Market Administrator is responsible for driving customer satisfaction through supporting installation excellence, process‑related efficiencies, and outstanding communications. This position protects and advances our brand by helping to ensure we provide a 5‑star experience through facilitating the on‑time and error‑free installation of our products and timely, responsive communication with our customers. The Market Administrator will provide oversight of each stage of the project life cycle and timeliness and accuracy of all project documentation.

Essential Job Functions

Create and run reports for projects and incomplete work, forecasting and inventory that will ensure the market meets company goals and objectives

Act as the first point of contact for market customers regarding measures, projects and warranty issues and surveys

Ensure all Warranty requests are handled in a thorough and timely manner to the customer’s satisfaction and Departmental SOPs, including managing warranty projects in i360 per appropriate SOP(s)

Determine if service requests are under warranty coverage and if job is less than or greater than one year for appropriate SOP. Review services less than one year to assess if service qualifies for a crew chargeback. Submit all Installer chargebacks for labor warranty and maintenance fund reconciliation

Process payments on chargeable services

Schedule Project Measures and Warranty Services

Manage project workflow and documentation by utilizing reports to ensure Project accuracy, timeliness and follow up

Assist Warehouse Manager to provide accurate inventory counts and reporting

Provide Market administrative support

Act as the market expert in I360 and provide training and support to the Install Team

Participate in Project Management teams to create improved processes and market efficiency

Qualifications / Education

2+ years prior experience in customer service in home improvement, replacement contracting, home services or related industries

High School Diploma or equivalent

Strong written and verbal communication skills

Ability to work autonomously

Ability to problem solve and collaborate with others to reach resolutionsAttention to detail

Accurately type 40+ words per minute

Proficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com)

Benefits

Highly Competitive Compensation

Medical and Dental Insurance Options

401k Retirement Saving Plan

Personal Days

Upbeat, Positive Work Environment

Career Advancement Options

Contests and Fun Culture Initiatives

Brand New Office

Entrepreneurial Growth-Oriented Workplace

Advanced Technology Tools

Focus on Work-Life Balance

Strong Commitment to Marketing Excellence Across Organization

Stability of a 35‑yr old Company with the fuel of a rocket ship!

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