Sales Coordinator

Rubbercraft (RCC)

is seeking a

Sales Coordinator

to support customer accounts from initial quotation through order fulfillment and delivery. This role serves as the primary point of contact for assigned accounts, ensuring a seamless customer experience while supporting sales growth and operational excellence.

The Sales Coordinator partners cross-functionally with engineering, quality, manufacturing, accounting, and sales teams to meet customer requirements, resolve issues, and support account expansion opportunities. This position requires a strong balance of customer service, organizational skills, transactional accuracy, and proactive sales support, with a strong emphasis on effective Salesforce utilization and account management.

About RCC : Rubbercraft is a trusted leader in engineered elastomer solutions serving the aerospace, defense, and industrial markets. We design and manufacture precision‑molded seals, gaskets, and custom rubber components built to perform in the most demanding environments.

We take pride in our craftsmanship, collaborative culture, innovation, and commitment to reliability.

Working Conditions

Onsite position based in Long Beach, California

Standard office environment within a manufacturing facility

Requires strong visual attention to detail

Ability to work from written and verbal instructions

Approximate physical requirements:

Sitting: 80%

Standing: 20%

Lifting: Up to 20 pounds

Key Responsibilities

Prepare, process, and follow up on customer quotations to support order conversion and revenue growth

Identify opportunities for upselling, cross‑selling, and account expansion within existing customers

Build and maintain strong customer relationships to support repeat business and long‑term partnerships

Support customer reviews and business discussions to help achieve commercial objectives

Customer Service & Order Management

Manage daily customer account activity, including purchase orders, order entry, order tracking, and production coordination

Serve as the primary point of contact for customer communication via phone, email, and other channels

Provide timely updates regarding order status, documentation requests, and delivery schedules

Address customer concerns related to delivery, pricing, quality, and service in coordination with the Customer Service Manager

Ensure a high level of customer satisfaction through proactive communication and issue resolution

Utilize Salesforce to manage customer interactions, quotes, opportunities, and account activity

Maintain accurate customer records, sales pipeline information, and order data

Generate reports and insights to support account management and business decisions

Support Salesforce adoption and process improvement initiatives

Cross-Functional Collaboration

Work closely with engineering, quality, manufacturing, accounting, and sales teams to ensure successful order execution

Coordinate internally to resolve issues affecting delivery, quality, or customer satisfaction

Support continuous improvement initiatives related to customer service and operational processes

Marketing & Commercial Support

Coordinate marketing initiatives that support brand visibility and customer engagement

Assist with website updates, marketing materials, brochures, and sales collateral

Support trade shows and events, including logistics, booth coordination, and vendor communication

Provide additional commercial and marketing support as needed

Additional Duties

Perform other duties and responsibilities as assigned

Qualifications
Education

High School Diploma or GED required

Associate’s or Bachelor’s degree preferred

Experience

Minimum of 2 years of customer service experience in a fast‑paced environment

Aerospace manufacturing experience preferred

Experience in inside sales, account management, or order management strongly preferred

Strong attention to detail and organizational skills

Ability to manage multiple priorities in a fast‑paced environment

Excellent verbal and written communication skills

Strong interpersonal and customer relationship management abilities

Proficiency in Microsoft Office Suite, particularly Excel

Experience with CRM systems, preferably Salesforce

Strong analytical and problem‑solving skills

Positive, professional attitude with both customers and internal teams

Core Competencies

Customer Focus

Communication

Organization & Planning

Technology Proficiency

At Rubbercraft, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long‑term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work.

RCC is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to complete the application process may contact Human Resources.

This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a “U.S. person” as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws.

Salary Range: $35.25 To $42.66 Hourly

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