Program Manager II / Pee Dee Regional Manager - 188374

Job Title
Regional Manager

Internal Position Details
This is an internal job posting for Current DMV Employees only.

Job Responsibilities

Assess branch office, contact center, mobile, and web email operations and performance by visiting offices to ensure adherence to policies/procedures. Provide guidance and support to branch office and contact center management teams with interpretation and implementation of policies/processes.

Assist with identifying training curriculum and needs. Coordinate training with Examiner Training Unit and Organizational Change & Alignment.

Coordinate with appropriate directorate to resolve customer service, technology, compliance, and administrative issues. Report any issues or obstacles that could deter delivery of efficient customer service. Foster and maintain collaborative relationships both internal and external to the agency to ensure call resolution, customer satisfaction, and improved processes.

Responsible for processing Success Factors, expense claims, regional award nominations, and approving shopping carts for branch offices and relief examiners.

Research (AAMVA, other states) to identify new technologies, programs, and procedures to improve customer, as well as coordinate with external agencies/stakeholders (i.e., counties) to resolve issues and improve customer service. Assist with facilities planning—maintenance and capital improvements.

Any other duties as assigned by manager.

Employee will be assigned to work in the Pee Dee Region and will be required to travel throughout the state as needed, including DMV Headquarters located in Blythewood, SC.

Minimum Requirements

A bachelor's degree and relevant program management experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

Must complete a nationwide criminal background check to include fingerprinting.

Must possess a valid South Carolina driver’s license.

Additional Requirements

Extensive knowledge of DMV Office policies and procedures, South Carolina motor vehicle laws and regulations and state employment procedures.

Ability to interpret and apply rules and regulations, manage multiple tasks simultaneously, and communicate effectively.

Ability to design and organize office space and equipment for optimal usage and production.

This management position reports directly to the Branch Services Officer with limited supervision.

This position requires a self‑motivated individual who can work independently as well as a team member and who exercises discretion and judgement in making sound decisions.

Incumbent will work in a climate‑controlled office setting as well as attend management‑related workshops and meetings as necessary.

The position will require statewide travel, is on call 24/7, and is subject to working beyond normal schedule to complete job assignments or address emergency situations.

Reviews programs and processes to determine compatibility with the DMV’s mission; recommends program changes.

Interprets and implements policies and rules of programs administered by DMV.

Investigates complaints, takes appropriate action to resolve and prevent future occurrences to ensure accountability.

Requires region‑wide travel throughout Branch Services Pee Dee Region that includes 16 Branch Offices.

Preferred Qualifications

A bachelor's degree with four (4) years management experience.

Benefits

Health, dental, vision, long‑term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week); 15 days annual (vacation) leave per year; 15 days sick leave per year; 13 paid holidays; State Retirement Plan and Deferred Compensation Programs (optional for temporary employees); and an exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household.

Equal Employment Opportunity
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to lactation), national origin, age (40 or older), disability or genetic information.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

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