Audiovisual Technician

Position Overview
We are seeking a Computer Support Administrator / Audio Visual Technician to support a Department of Defense organization located at the Pentagon. This position is responsible for maintaining, troubleshooting, repairing, and supporting desktop systems, AV/VTC equipment, network connectivity, and related IT infrastructure in a secure enterprise environment.

The ideal candidate will have strong technical troubleshooting abilities, excellent customer service skills, and experience supporting both IT and audio visual systems in classified environments.

Responsibilities

Troubleshoot and resolve hardware, software, network, VTC, and infrastructure issues

Maintain and support desktops, laptops, VDI environments, servers, printers, and AV systems

Support and maintain Video Teleconferencing (VTC) systems and conferencing technologies

Configure, maintain, and troubleshoot Cisco and AV infrastructure

Provide in-person, phone, and remote technical support to end users

Apply security patches and operating system upgrades to maintain system integrity and compliance

Maintain system configurations and technical documentation

Support mobile device provisioning and maintenance for NIPR/SIPR environments

Assist with infrastructure projects and technology deployments

Mentor or assist junior technical staff as needed

Ensure all systems comply with Department of Defense security standards and requirements

Required Qualifications

Active adjudicated Top Secret/SCI Clearance (no waiver)

Microsoft Certified Solutions Associate (MCSA): Windows 10 / Office 365

DoD 8570 IAT Level II Certification (Security+ or equivalent/higher)

Ability to lift at least 50 pounds

Strong troubleshooting and customer support skills

Self-motivated with the ability to work independently

Required Technical Experience

Cisco Unified Communications Manager (CUCM)

Cisco TMS, switches, routers, meeting management, and meeting server

Video Teleconferencing (VTC) systems and networking

Extron switchers and extenders

Crestron NVX and AMX AV systems

Unimax UC Management Software

Desired Qualifications

ITIL v3 Foundation Certification

Experience with automation using Microsoft PowerShell, VBScript, or batch files

Understanding of Department of Defense military standards

Strong networking knowledge and communication systems integration experience

Experience using packet capture and troubleshooting tools such as Wireshark

Project management experience

ClearOne Certification

Biamp Certification

CTS Certification

Experience loading and pulling code for Crestron and AMX systems

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