The Experience Developer

Responsibilities

Partner with PMs and business collaborators to understand and capture requirements, identify scope for relevant squads.
Define and validate personalization logic, audience segmentation, and campaign targeting for accuracy and consistency.
Author components and experiences in a headless CMS across multiple Adobe surfaces and customer journeys.
Build campaigns to deliver personalized content experiences to a global customer base.
Support and optimize controlled experiments and experimentation frameworks, ensuring test integrity and data accuracy.
Monitor live campaigns via Splunk; build and maintain dashboards and alerts for rapid issue detection and triage.
Serve as a partner concern point for production incidents, owning triage, root cause analysis, and resolution coordination with engineering teams.
Collaborate with internal and client teams to resolve complex incidents, document findings, and deliver preventive recommendations.
Participate in on‑call rotations within defined SLA windows.
Maintain runbooks, incident playbooks, test cases, and operational documentation.
Contribute to automation initiatives to improve testing efficiency and reduce toil.
Required Skills & Experience

Functional

3+ years in JSON scripting, Product Support, QA, or a similar role within digital platforms.
Experience with campaign orchestration or experimentation tools (Adobe Target, AJO, Optimizely).
Understanding of personalization, audience segmentation, and A/B testing.
Incident management, SLA adherence, and on‑call support experience.
Technical

Splunk proficiency: dashboards, SQL queries, alert configuration.
JSON and REST API validation; Postbuster or Postman.
Familiarity with web technologies (HTML, JavaScript).
Preferred Qualifications

Adobe Experience Cloud (AEM, AJO, Adobe Target, Analytics).
Headless CMS architectures and content delivery frameworks.
SQL and analytics debugging.
Test automation frameworks or scripting.
Education

Bachelor’s degree in a relevant field or equivalent practical experience.
Equal Employment Opportunity Employer

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

#J-18808-Ljbffr