Communications & Digital Marketing Coordinator

The Moscow Food Co-op is looking for a creative, technically skilled, and community-minded Communications & Digital Marketing Coordinator to lead our marketing and communications work. This is a hybrid role — part desk, part sales floor, part community — for someone who is equally comfortable designing a social media campaign, photographing a seasonal display, analyzing owner engagement data, and showing up at a community event with a camera and a Co-op tote bag.This position is the primary steward of the Co-op’s brand, voice, and visual identity across all channels. You will work closely with the General Manager, department managers, and community partners to tell the Co-op’s story in ways that deepen relationships with our current owners and welcome new ones.Why This Role MattersThe Moscow Food Co-op has been part of this community for more than 50 years. We have an extraordinary story to tell — about local food, cooperative values, environmental stewardship, and the people who make this place what it is. We also have data we’re not yet fully using, programs we’re not yet fully promoting, and a community that we know wants to be more connected to us.The right person for this role will see that gap as an opportunity, not a problem. You’ll bring the skills to close it — and the creativity to do it in ways we haven’t imagined yet.Why Work at the Moscow Food Co-op?The Moscow Food Co-op has been a cornerstone of this community since 1973. We are a member-owned cooperative with more than 7,000 owner households, two locations, and a deep commitment to local sourcing, environmental sustainability, and cooperative values. We are proud of our workplace culture — one where people are seen as complete human beings, relationships are not transactional, and the work we do together matters.Employee Perks & BenefitsAll employees receive:20% store discountEmployee Profit SharingParticipation in our 401(k) planFull-time employees receive additional benefits:Medical, Dental, and Vision InsuranceShort-term Disability InsuranceAccident and Hospital InsuranceTelemedicine and Mental Health ServicesPaid Time Off (PTO)Part-time employees working 20+ hours/week also receive:Dental & Vision InsuranceShort-term Disability InsuranceAccident and Hospital InsuranceTelemedicine and Mental Health ServicesPosition SummaryThe Communications & Digital Marketing Coordinator leads the Moscow Food Co-op’s marketing, communications, and digital engagement efforts in support of the Co-op’s mission, values, and strategic goals. This position is responsible for planning, creating, and executing marketing campaigns and communications that promote the Co-op’s products, services, programs, and community impact while strengthening relationships with owners, shoppers, staff, and community partners. This role serves as the primary steward of the Co-op’s brand, voice, and visual identity across print, digital, and in-person platforms.Working closely with the General Manager, department managers, and community partners, this position coordinates marketing initiatives, creates engaging content, supports events and promotions, manages digital communications, and helps tell the Co-op’s story in ways that deepen community connection, increase owner engagement, and attract new shoppers. The role requires creativity, strong communication skills, technical proficiency, organization, and a passion for community-focused marketing.Key ResponsibilitiesSocial Media MarketingDevelop and execute a social media strategy across platforms including Instagram, Facebook, and others as appropriate to our audienceCreate engaging, on-brand content — written, visual, and video — that reflects the Co-op’s voice and valuesMonitor platform trends, algorithm changes, and audience engagement; adapt strategy accordinglyRespond to comments and messages in a timely, warm, and professional mannerTrack and report on social media performance metrics, using data to inform content decisionsNetwork with other cooperatives, local producers, and community organizations to grow the Co-op’s digital presenceE-NewsletterDevelop and design a biweekly e-newsletter that informs owners and shoppers about sales, events, seasonal highlights, and Co-op newsWrite and edit newsletter content with a consistent, engaging voice that reflects the Co-op’s brandMonitor open rates, click-through rates, and other analytics to improve content and subject line strategyCoordinate with department managers and staff to source stories, updates, and contentManage the subscriber list in coordination with relevant staffGraphic Design & Visual CommunicationsCreate print and digital marketing materials including promotional flyers, shelf signage, event graphics, advertisements, and seasonal campaigns using Adobe Creative Suite and CanvaDesign materials that are visually compelling, on-brand, and accessibleCoordinate signage and visual communications across departments, ensuring consistency and accuracySupport department managers in communicating their product stories visually at the shelf and in the eating areaStay current on design trends relevant to food retail and cooperative marketingPhotographyPhotograph products, staff, events, and in-store moments for use across all marketing channelsMaintain an organized, accessible photo library on shared drivesDevelop and maintain a consistent visual style that reflects the Co-op’s brand and community characterCoordinate photography needs with department managers and the GMStay current on food photography trends and techniquesWebsite Content & MaintenanceMaintain and update the Co-op’s website with current sales, events, department information, producer profiles, and other relevant contentDevelop original web content that is clear, engaging, and optimized for searchMonitor website analytics and use data to improve content strategy and user experienceCoordinate with external web support as needed for technical maintenance and improvementsBrand ManagementServe as the primary steward of the Co-op’s brand standards, ensuring consistency across all channels and materialsMaintain and update the Co-op’s brand standards guide and design kit for use by other departments and external partnersReview materials produced by other departments for brand consistency and provide guidance and supportDevelop and maintain Co-op merchandise, gift cards, and branded items in coordinationCo-op-Wide Employee StandardsCustomer Service & CommunicationProvide excellent customer service by creating friendly, welcoming, and helpful experiences for every customer.Remain approachable, attentive, and professional while assisting customers, coworkers, and vendors.Communicate effectively with supervisors and team members regarding customer concerns, product issues, and operational needs.Offer product suggestions and respond to questions with professionalism, patience, and respect for diverse customer needs and perspectives.Maintain a positive, solutions-oriented attitude and continuously build product and operational knowledge.Teamwork & ProfessionalismWork cooperatively with all departments to support a respectful, inclusive, and team-oriented workplace culture.Demonstrate flexibility by assisting in other areas of the store, including cashier backup and cross-department support as needed.Follow the direction of the Manager on Duty (MOD) and contribute to department and store-wide initiatives.Assist with staff training and participate in Co-op meetings, inventories, and required training.Operations & AccountabilityMaintain excellent attendance, punctuality, and scheduling flexibility, including arriving on time and following break and time-off policies.Follow established opening, closing, safety, and operational procedures.Maintain accurate use of scheduling and timekeeping systems and assist with shift coverage when needed.Ensure a safe, organized, and professional environment for customers and staff through attention to detail and follow-through.RequiredThree or more years of experience in marketing, communications, or a related field, or equivalent combination of education and experienceProficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Lightroom) and CanvaDemonstrated experience in social media marketing, including content creation and analyticsStrong graphic design skills with an eye for visual storytelling and brand consistencyExperience developing and managing e-newsletters or similar digital communicationsPhotography skills, including food and product photography; experience with photo editingExperience with website content management and basic web maintenanceExceptional written communication skills — clear, compelling, and adaptable to different voices and audiencesAbility to manage multiple projects simultaneously in a fast-paced environmentComfort working both independently and collaboratively as part of a teamAvailability for a flexible schedule, including some evenings and weekends for eventsPreferredExperience with data analysis, CRM systems, loyalty programs, or customer engagement platformsFamiliarity with Google Analytics or similar web analytics toolsBackground or genuine enthusiasm for natural foods, cooperative business, local food systems, or related fieldsExperience working with or for a cooperative, nonprofit, or mission-driven organizationPhysical RequirementsAbility to stand or sit for long periods and to move about the store and surrounding properties.Ability to lift 50 pounds, move carts and racks, and ascend/descend ladders.Capable of frequent bending, squatting, and reaching.Ability to work in varying temperatures and conditions.Visual acuity to perform activities such as data analysis, reading reports, and viewing a computer screen for extended periods.
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