ShandsCair Communication Specialist | Shandcair | Full-Time | Varibable

Overview
Position Summary

The Communications Specialist coordinates both routine and emergency air and ground medical transportation requests. Working as part of a team, this role supports helicopter, fixed‑wing aircraft, and ground ambulance operations to help ensure patients receive timely and appropriate transport services.

Ideal Candidate
The Ideal Candidate Will

Stay calm and professional in high‑pressure situations

Have strong attention to detail

Be able to multitask effectively in a fast‑paced environment

Maintain awareness of multiple active transport missions at the same time

Communicate clearly and work well as part of a team

Training & Compliance

Must complete required Federal Aviation Administration (FAA) crew resource management and flight emergency training

Must comply with all Commission on Accreditation of Medical Transport Services (CAMTS) standards for Communications Specialists

Responsibilities
Key Responsibilities

Receive and coordinate requests for air and ground medical transport services

Use computer‑aided dispatch (CAD) software to identify and assign the closest appropriate transport resource

Communicate with transport teams using radio and telephone systems

Monitor and track aircraft and ambulance missions from start to finish

Provide operational support throughout each mission to help ensure successful completion

Receive patient reports from EMS units transporting patients into the UF Health Shands system

Process emergency hospital activation requests, including:

Stroke alerts

STEMI alerts

Trauma alerts

Work closely with internal and external clinical teams during emergency situations

Qualifications
Minimum Qualifications

High school diploma or equivalent required

Knowledge of medical terminology preferred

Basic understanding of communication equipment, including telephones, radios, and recording systems

Knowledge of navigational terms is helpful, but not required

Preferred experience:

At least 1 year of dispatch experience in an EMS, 911, or aviation environment, or

At least 1 year of experience working in a 911 center or hospital setting

Vehicle Operation

This position does not require operating a vehicle for work‑related purposes

Required Certifications
Applicants Must Hold One Of The Following Current Certifications

Emergency Medical Dispatch (EMD) certification

Florida 911 Public Safety Telecommunicator certification

Florida EMT‑Basic certification

Florida Paramedic certification

In addition, the following certification is required within 1 year of hire:

International Association of Medical Transport Communication Specialists (IAMTCS) Certified Flight Communications Specialist certification

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