ShandsCair Communication Specialist | ShandsCair | Part-Time

Overview

The Communications Specialist coordinates both routine and emergency air and ground medical transportation requests. Working as part of a team, this role supports helicopter, fixed‑wing aircraft, and ground ambulance operations to help ensure patients receive timely and appropriate transport services.
Ideal Candidate

Stay calm and professional in high‑pressure situations
Have strong attention to detail
Be able to multitask effectively in a fast‑paced environment
Maintain awareness of multiple active transport missions at the same time
Communicate clearly and work well as part of a team
Training & Compliance

Must complete required Federal Aviation Administration (FAA) crew resource management and flight emergency training
Must comply with all Commission on Accreditation of Medical Transport Services (CAMTS) standards for Communications Specialists
Responsibilities

Receive and coordinate requests for air and ground medical transport services
Use computer-aided dispatch (CAD) software to identify and assign the closest appropriate transport resource
Communicate with transport teams using radio and telephone systems
Monitor and track aircraft and ambulance missions from start to finish
Provide operational support throughout each mission to help ensure successful completion
Receive patient reports from EMS units transporting patients into the UF Health Shands system
Process emergency hospital activation requests, including:

Stroke alerts
STEMI alerts
Trauma alerts

Work closely with internal and external clinical teams during emergency situations
Qualifications

High school diploma or equivalent required
Knowledge of medical terminology preferred
Basic understanding of communication equipment, including telephones, radios, and recording systems
Knowledge of navigational terms is helpful, but not required
Preferred experience:

At least 1 year of dispatch experience in an EMS, 911, or aviation environment
At least 1 year of experience working in a 911 center or hospital setting

Vehicle Operation

This position does not require operating a vehicle for work‑related purposes.
Required Certifications

Applicants must hold one of the following current certifications:
Emergency Medical Dispatch (EMD) certification
Florida 911 Public Safety Telecommunicator certification
Florida EMT‑Basic certification
Florida Paramedic certification
In addition, the following certification is required within one year of hire:
International Association of Medical Transport Communication Specialists (IAMTCS) Certified Flight Communications Specialist certification

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