Sales Coordinator

Our Sales Coordinators are vital to the hotel’s success, acting as the direct link between the front desk and our sales team. They assist with incoming reservation calls for groups and meetings, support the sales team with contracts, room blocks, and ensure our guests and corporate clients receive exactly what we promised.

Key Responsibilities

Be one of the first points of contact for incoming sales calls, responding quickly, timely, and professionally to all internal partners and external customers.

Assist with or manage room blocks, reporting, client notifications of key dates (cut‑off or payment schedule deadlines), group resumes, event orders and BEOs, billing details, and other integral administrative aspects of groups and events.

Support pre‑event, main event, and post‑event details: track, detail, and communicate with internal partners and external clients about each assigned event and group.

Gain knowledge of the hotel’s food and beverage products, pricing, presentation, and learn about function spaces, audio‑visual, and other details related to group and event success.

Learn and use digital sales systems and conceptual sales processes (e.g., Delphi, CI/TY, PMS, sales call process) and understand the hotel’s sales strategies (rates, fees, budgeted goals).

Prepare for, participate in, and report at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Work collaboratively, embody an entrepreneurial spirit, and make decisions that advance the hotel’s and team’s overall goals.

Own your career development, advocate for training, and pursue opportunities that enhance your talents, skills, and personal and professional growth.

Benefits (Full‑time associates only)

Competitive wages.

Comprehensive benefit package: medical/dental/vision plans, life insurance, short‑term and long‑term disability options, 401(k), tuition assistance, discounted room rates at Concord‑managed hotels.

Revenue Management and Digital Marketing support, plus training and career advancement opportunities.

Business Referral Incentive Plan rewarding business discovered for other Concord properties.

Signature sales training – DST “Dynamic Sales Training” for all sales managers and Directors of Sales within the first year.

Equal Opportunity Employer
We are a federal EEO employer (M/F/D/V). This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. We maintain a drug‑free workplace.

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