Relationship Manager

Job Overview
This position actively identifies the financial needs of the members of Notre Dame Federal Credit Union and seeks out opportunities to meet their consumer borrowing needs, while referring other needs to appropriate partners. The role is responsible for aiding in the consumer and commercial loan and deposit growth of NDFCU by assisting with SEG development and on‑site sign‑up events. The Relationship Manager plays a critical role in building lasting member relationships, expanding market presence, and supporting the overall growth strategy of the credit union.

Essential Duties and Responsibilities

Maintain expert level knowledge of all products and services offered by Notre Dame FCU.

Establish and maintain full relationships for Commercial and Consumer members.

Process transactions, including cash and checks, for member accounts as needed.

Represent the credit union at off‑site events, SEG engagements, financial literacy classes, networking activities, and community functions.

Actively assess member needs and recommend appropriate financial solutions based on a holistic understanding of their goals and circumstances.

Deliver exceptional service through in‑person, phone, and written communications.

Effectively generate new and repeat sales by providing accurate and professional product information.

Support SEG development and community outreach by attending business on‑site events and promoting credit union membership.

Contribute to the growth of consumer and commercial loan and deposit portfolios.

Accurately present rates and terms according to credit union policies and procedures.

Assist with loan applications received through all channels, ensuring timely and accurate processing (excluding first mortgages).

Maintain timely follow‑up with members to ensure satisfaction, resolve concerns, and support long‑term engagement.

Manage a pipeline of loan applications and complete necessary reporting for leadership.

Cross‑sell products and services on every member interaction and loan opportunity.

Assist members in opening new accounts and promoting checking products and debit card adoption.

Refer members to other departments including Commercial Lending, Mortgage, Mission Insurance, Mission Trust, and Mission Investments, as appropriate.

Participate in the development of sales strategies and expansion of referral sources.

Partner closely with the Area Manager, Market President, and Business Development Team to support market‑wide success.

Initiate outbound calls and follow up on leads generated by marketing campaigns, credit pulls, or partner referrals.

Demonstrate a strong presence in the market to build member loyalty and drive credit union growth.

Supervisory Responsibilities

No requirement.

Performance Standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This position will require knowledge to effectively process all consumer loan applications and analyze loan products to attain the lending goals and objectives of the Credit Union. Professional appearance and attitude are required. In addition, such person must be able to generate applications and process loans in a timely manner.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals will either need to transfer or obtain a Nationwide Mortgage Licensing System & Registry (NMLS) number to comply with lending guidelines and regulations with respect to NDFCU home equity products.

Education and/or Experience

Bachelor’s degree preferred; however, an extensive financial institution background may be substituted.

Must have a minimum of one (1) year experience in retail lending sales, with a proven track record of meeting goals preferably in the origination/servicing of consumer loans at a financial institution.

Intermediate level computer proficiency/keyboard skills and knowledge of loan origination software is required.

Language Skills
Qualified individuals must be able to read and interpret documents such as credit bureau reports, debt to income ratio reports, technical procedures, government regulations, as well as policy and procedure manuals. The ability to write routine reports and correspondence is required, along with the ability to speak effectively with borrowers and other partners of the organization.

Mathematical Skills
A qualified person must be able to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists. This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. In addition, this person must be able to compute rates, ratios and percents, to draw and interpret bar graphs, and to interpret a variety of instructions furnished in written, oral, or diagrams.

Reasoning Ability
A qualified person must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written form, including but not limited to government regulations.

Other Skills and Abilities
This position will require the use of the credit union’s computer system for input/output transactions. Such use includes, but is not limited to, retrieval of information, printing out individual statements of account, inputting data, updating information, special access to certain fields, and general maintenance of the credit/lending financial and ancillary records. In addition, this person must be able to utilize a variety of software programs such as Excel, Word, and Outlook. A qualified individual will also need the ability to utilize on‑screen loan processing provided by the credit union’s core processing or by a stand‑alone Personal Computer system tied to the core system as well as other ancillary software programs. Also, the ability to operate standard office machines such as a photocopier, fax machine, personal computer and any such equipment normally found in a modern loan department of a bank or credit union. Must have the ability to persuade and influence others as well as having strong interpersonal and communication skills. Excellent telephone sales personality skills are necessary. The ability to work in a fast‑paced, self‑directed environment is needed. Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the members, collaborate with others, solve problems creatively, be assertive, manage time effectively, and demonstrate high integrity are all required.

Physical Demands
The physical demands described here are representative of those that must be met by a partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the partner is regularly required to use hands to finger, handle or feel objects, tools, or controls and talk or hear. The partner frequently is required to walk and sit. The partner is occasionally required to stand, reach with hands and arms and stoop, kneel, crouch or crawl. The partner must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

Mental Demands
The partner is frequently required to use alertness, precision, resourcefulness, problem solving, numeric, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing.

Work Environment
The work environment characteristics described here are representative of those a partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.

Regulatory Compliance & Confidentiality
Follows regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti‑Money Laundering (AML) Regulations, and other compliance related Policies. Also, this position requires maintaining confidentiality regarding non‑public information about our members.

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